Data Quality Manager for Save the Sound managing community science data and maintaining the QuickDrops platform. Collaborating with various stakeholders to ensure data quality and compliance with regulations.
About the role
- Providing IT service management and support for clients in a hybrid role. Join a leading cybersecurity company ensuring data protection and security for various sectors.
Responsibilities
- Receiving, processing and responding to service requests via phone, email or the ticketing system
- Assessing and classifying incidents and requests according to their priority
- Communicating agreed solutions to external customers as part of first-level support
- Documenting and escalating requests to downstream teams/functions
- Actively tracking open incident tickets with the aim of resolving issues within time and quality targets
- Activating, documenting and monitoring runtimes of 3rd-party services and licenses
- Assisting with the preparation of service and warranty extension contracts
- Ensuring SLA compliance and escalating deviations, as well as preparing statistics, overviews and SLA reports
- Supporting the optimization of internal processes and workflows
- Maintaining service quality and customer satisfaction
Requirements
- Bachelor’s degree or completed commercial or technical vocational training
- Knowledge of ITIL V3/V4 and certification in the area
- Professional experience in IT service or IT support and experience working with a ticketing system
- Solution- and customer-oriented mindset and ability to work in a team
- Strong communication skills, reliability and organizational ability
- High quality awareness and a service-oriented approach to work
- Very good German and good English skills, both written and spoken
- Basic knowledge of long-term service and support contracts
Benefits
- Ergonomic, flexible workstations and up-to-date technical equipment and tools, as well as good coffee, water, tea, soft drinks and the obligatory fruit basket 😉
- Opportunities for shaping your role and career development and professional training options are proactively planned and implemented together with your manager
- We support work–life balance through flexible working models, a flexitime account and remote work options
- Your travel time is fully counted as working time
- Bridge days and the days between Christmas and New Year are days off, increasing your vacation allowance
- Christmas bonus, employer-funded pension scheme, capital-forming benefits and professional advice on salary conversion are also included in your package
- Through the company bike program “infodas on bike” with a monthly employer subsidy you can take advantage of cycling to work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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