Account Manager managing B2B SaaS client relationships at JustPark. Focus on customer retention and growth with upselling strategies and contract management.
About the role
- Senior Account Manager overseeing and executing influencer marketing campaigns at Influencer. Join a fast-growing agency focusing on creator-first solutions across media and commerce.
Responsibilities
- Oversee campaign execution for specific influencer marketing campaigns
- Sit within a team of client service individuals who support one another on campaign execution
- Take on client-facing ownership and responsibilities alongside the Account Director and Group Director to help drive consistent upsales and repeat business for the sales team
- Support on pitches for key clients you previously serviced -pulling indicative creators and providing feedback and knowledge where applicable
- Managing & working collaboratively to support new business opportunities
- Support in achieving and exceeding monthly KPI targets
- Lead influencer contract negotiations and management
- Support in budget management, forecasting and tracking project costs and updating clients on spend
- Lead on creating Post Campaign Analysis reports and presenting to the client
- Continuously focus on best in class client service and output
Requirements
- 3+ years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative
- Experience in account management, creator management, measurement, paid media and working within a revenue organisation
- Experience in delivering post-campaign analysis
- Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
- Experience in revenue recognition systems and processes
- Experience executing campaigns across social platforms including TikTok, Meta, YouTube, Pinterest and Snap
- Experience and knowledge of CRM tools such as Hubspot and Salesforce
- You are commercially aware, organised, confident and communicate exceptionally well
- Very comfortable with spreadsheets, numbers and data analysis
- You are nimble, forward thinking, strategic and comfortable with ambiguity
- You are positive, collaborative and exude leadership qualities
- Experience with designing decks is a plus
Benefits
- Medical Benefits through Insperity
- Wellbeing support including EAP & Mental Health cover
- 401K with match opportunity
- 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
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