Account Manager managing B2B SaaS client relationships at JustPark. Focus on customer retention and growth with upselling strategies and contract management.
About the role
- Relationship Manager managing Agri portfolio for Suncorp Bank in Dalby, focusing on customer service and relationship building. Collaborating with various channels to achieve growth and satisfaction.
Responsibilities
- Maximise the visibility of the Suncorp Bank brand throughout the region by actively and positively promoting the company at public events
- Manage the Bank’s relationship with customers within your assigned portfolio tier
- Support improvements and monitor the relevant customer satisfaction outcomes for the portfolio
- Assist with understanding of and meeting of holistic customer needs as well as lending needs and collaborate across channels to meet customer needs
- Design, implement and monitor an annual portfolio business, marketing, and business plan to achieve desired portfolio growth
- Build genuine relationships with key stakeholders and work collaboratively to drive a ‘one team’ approach ensuring support and service delivery as well as achieving customer and business needs
- Provide development opportunities for staff to allow the achievement of current and future objectives and Suncorp desired staff satisfaction results
Requirements
- Tertiary Qualifications in business, commercial or finance
- Solid experience in financial services, with a focus on Agri or rural business
- Strong organisational and planning skills, with the ability to prioritise and manage a diverse portfolio
- A good understanding of risk analysis, cash flow management, portfolio growth, and credit assessment
- The ability to build lasting relationships with a wide range of stakeholders, including customers, team members, and partners
- A high level of ethical standards and integrity in all professional interactions
Benefits
- Relocation allowance available for the right candidate
- Tools that enable remote work to support flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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