Customer Support Agent handling inquiries and support for LoadUp services. Responsible for resolving issues and ensuring a quality customer experience via multiple channels.
About the role
- Customer Service Representative serving as Client Advocate to resolve inquiries and enhance customer experience. Joining Indiana Farmers Insurance's Client Communities Team in Indianapolis, IN.
Responsibilities
- Help resolve customer inquiries and provide the ultimate customer experience!
- Completing initial new claims setup;
- Processing one-contact claims;
- Providing guidance for repair facilities;
- Coordinating rental reservations;
- Ensuring the seamless transfer of more complex inquiries to the appropriate individuals;
- Receiving and processing payment-related inquiries via telephone;
- Guiding policyholders through the online payment process;
- Actively engaging policyholders and agents through surveys and digital platforms to gather information;
- Strengthening relationships, enhancing the overall service experience;
- Processing simple policyholder change requests;
- Entering data accurately within various systems;
Requirements
- High school diploma or equivalent; additional customer service experience or training, required
- Completing initial new claims setup; processing one-contact claims; providing guidance for repair facilities; coordinating rental reservations; and ensuring the seamless transfer of more complex inquiries to the appropriate individuals
- Receiving and processing payment-related inquiries via telephone and/or guiding policyholders through the online payment process
- Actively engaging policyholders and agents through surveys and digital platforms to gather information, strengthen relationships, and enhance the overall service experience
- Processing simple policyholder change requests
- Entering data accurately within various systems
- Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance
- Flexibility in work schedule with the ability to work outside of normal office hours
Benefits
- Free Health insurance
- Free Dental insurance
- Free Vision insurance
- Free Life insurance
- Free Short-Term & Long-Term Disability insurance
- 2% 401k Company Match
- 11% 401k Company Contribution
- Excellent Paid Time Off
- Generous paid time for Parental Leave
- Day of Service
- Student Loan Assistance Program
- Educational Incentive Program
- Two robust Employee Assistance Programs for you and your family
- Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote.
- Matching funds of up to $100 annually are available from the company for your favorite charitable organization
- Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture
- An on-site fitness center, as well as free and convenient parking, make life easier
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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