Assisting patients who contact us via phone or digital channels with questions about their healthcare bills in both English and Spanish
Collaborating with a dedicated team of driven individuals within the Patient Billing Support department
Providing accurate and professional responses to incoming phone calls or support tickets
Maintaining organization and promptly addressing all patient inquiries
Collaborating closely with billing customers to ensure patient profiles are updated accurately
Identifying customer question trends for potential automation opportunities
Thinking about product capabilities and customer needs to contribute to product development
Engaging with the product/engineering team to explore new approaches and workflows
Requirements
Enjoy interacting with people and possess excellent written and verbal communication skills (English)
Have 2-3 years of experience in customer support
Experience in providing empathic support to customers
Possess knowledge of US health insurance
Be prepared to assist team members during periods of high call volume
Demonstrate curiosity and a willingness to learn about the product, industry, competitors, medical terminology, etc.
Bring forward new and creative ideas
Be fluent in English (both verbal and written)
Resumé/application materials must be submitted in English, as this is the primary language used for all internal and external communication
Bachelor’s Degree preferred
Benefits
About:
Inbox Health is on a mission to reinvent how patients pay for healthcare. We're working to turn a frustrating and opaque process into an intelligent, personalized experience. We strive every day to create a better model for healthcare billing for all of us. We believe third party medical billers are an important backbone of the US healthcare industry and one that can help spur a better, fairer healthcare economy. We have chosen to focus our innovation on the needs of these billers to help bring about change across the tens of thousands of independent practitioners they serve.
Senior Manager overseeing customer service operations for Fidelity Digital Assets. Focus on team management, leadership, and enhancing functional capabilities within the digital assets space.
Virtual Customer Care Representative managing warranty homes in assigned communities for Lennar. Responsible for overseeing customer relations and coordinating with trade partners.
Customer Care Representative providing assistance to customers with inquiries through phone and email. Troubleshooting issues and promoting bank products in a collaborative team environment.
Sachbearbeiter Customer Service International Sales bei Zwiesel Kristallglas AG, einem führenden Unternehmen in der Kristallglasherstellung. Kundenbetreuung, Auftragsbearbeitung und Reklamationsmanagement.
Customer Service Administrator assisting with ocean freight operations for Southern Region at CEVA Logistics. Managing bookings and ensuring efficient shipment arrangements with customer liaison.
Customer Service Representative at CEVA Logistics managing customer inquiries and order processes. Collaborating with warehouse teams to ensure smooth logistics operations at Venray location.
Logistics Customer Service Representative enhancing operational success and customer satisfaction at CEVA Logistics. Providing outstanding service by addressing inquiries and managing logistics activities.
Enterprise Tech Support Specialist advising premium clients on technical issues in the fintech sector. Collaborating across teams to enhance payment processing solutions and manage high - stakes demands.
Enterprise Support Specialist managing client escalations and investigating payment - related issues at a Canadian fintech. Collaborating with banks and internal teams in a hybrid work environment.
Enterprise Support Specialist resolving technical payment inquiries for global clients at Nuvei. Collaborating with banks and partners in a dynamic fintech environment.