Senior Manager responsible for product management and strategy in customer services at Capital One. Driving innovation through technology and leading cross - functional teams for enhanced customer experience.
About the role
- Customer Service Specialist at Fairlo providing customer care through various channels. Responsible for resolving inquiries and ensuring positive customer experiences.
Responsibilities
- Besvara kundärenden via mejl, telefon och chatt på ett professionellt och engagerat sätt.
- Felsöka och lösa problem, samt eskalera mer komplexa ärenden vid behov.
- Följa upp ärenden för att säkerställa att kunden är nöjd och att allt är löst.
- Ge korrekt och tydlig information om våra produkter och tjänster.
- Samarbeta tätt med andra team för att lösa kundrelaterade frågor.
- Hålla dig uppdaterad om våra produkter och interna förändringar.
Requirements
- Har minst två års erfarenhet från en liknande roll inom kundservice.
- Kommunicerar obehindrat och empatiskt på både svenska och engelska.
- Har god datorvana och är trygg i att arbeta i flera system samtidigt.
- Är strukturerad, lösningsorienterad och tar eget ansvar.
- Är prestigelös, samarbetsinriktad och gillar att bidra till teamet.
Benefits
- 30 days vacation on top of public holidays
- Health & wellness subsidy
- Health insurance
- Pension
- Top of the line it-equipment of your choice
- Options program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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