Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
About the role
- Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software-related inquiries and issues across the production environment.
Responsibilities
- Deliver customer support experiences
- Research and recommend solutions for performance improvement
- Log and manage defects in Jira
- Take ownership of identified defects in applications
- Test and implement new technology solutions
- Develop and maintain process documentation
- Prepare reports related to applications
- Use Incident Management processes to resolve incidents
- Maintain knowledge of healthcare technology interoperability
- Assist in training on upcoming releases
Requirements
- Degree or equivalent
- 4+ years of relevant experience
- Expertise in iKnowMed Generation 2 EHR or similar software
- Knowledge of Regulatory Requirements in Healthcare
- Understanding of clinical and administrative workflows in Oncology and Hematology
- Experience with EHRs, Pharmacy Systems, Lab Information Systems
- Understanding of Windows OS, networking, and hardware troubleshooting
- Knowledge of SQL and Oracle Databases
- Understanding of Electronic Prescribing and HIE
Benefits
- Competitive compensation package
- Annual bonuses opportunities
- Comprehensive health insurance
- Flexible work arrangements
- Professional development opportunities
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