Technical Solutions Manager bridging commercial teams and technical product capabilities. Supporting upsell opportunities and educating customers on product features and integration.
Responsibilities
Partner with Account Management team to identify upsell opportunities and demonstrate advanced product features to existing customers
Support Sales team by providing technical expertise during prospect engagements and answering complex technical questions
Conduct technical discovery sessions to understand customer requirements and architect appropriate solutions
Translate complex technical concepts including API functionality, integration methods, and system architecture for non-technical audiences
Requirements
5+ years in technical account management, sales engineering, or solutions architecture roles
Proven technical expertise with APIs, integrations, and system architectures
Strong experience with REST APIs, webhooks, and modern integration patterns
Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience)
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