Hybrid Product Operations Manager

at Impiricus

• Job title: Product Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $130,000 - $140,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Product Operations Manager ensuring operational excellence across product initiatives at AI-driven HCP Engagement Engine. Partnering with Product Managers and Engineering leadership to streamline processes.

Responsibilities

• Maintain the product source of truth including roadmaps, OKRs, calendars, trackers, and decision logs.
• Communicate project updates, priorities, and timelines clearly to cross functional stakeholders.
• Provide administrative assistance to CPO and SVP of Product.
• Lead the scheduling and logistics of product team offsites from scheduling meetings to booking travel and hotels.
• Act as a partial office administrator to the Impiricus NYC office.
• Partner with the Product team to ensure deliverables, timelines, and dependencies stay on track.
• Publish simple dashboards and post release summaries to increase visibility and accountability.
• Keep the CPO and ELT informed of progress, risks, delays, and decisions requiring escalation.
• Act as the central connection point across squads and stakeholders to ensure alignment and clarity.
• Partner with Product and Engineering leaders to ensure the roadmap reflects strategic priorities and evolving business needs.
• Facilitate roadmap reviews, planning sessions, and cross functional alignment meetings.
• Create product collateral including slides, documents, visual assets, and leadership meeting materials.
• Manage scheduling and coordination for product reviews, planning sessions, and leadership touch points.
• Support the Product team in preparing materials for industry events in partnership with Marketing.
• Maintain exceptional organization and follow through to ensure nothing falls through the cracks.
• Serve as the right hand partner to the CPO by anticipating needs, removing blockers, and ensuring smooth operations.

Requirements

• 5+ years in Product Operations, Product Management, Program Management, or similar roles within SaaS, Technology, Pharma, or Healthtech.
• Strong fluency with product concepts, development lifecycles, and cross functional collaboration.
• High operational rigor with proven success building processes, workflows, and documentation.
• Experience partnering directly with executives and senior leaders.
• Hands on experience with Jira, PowerPoint, Excel, and other product operations tools.
• Experience generating roadmap slides, scheduling roadmap cycles, and contributing to product collateral.
• Comfort handling administrative tasks that support overall product effectiveness.
• Excellent organization skills with the ability to manage complexity and ensure nothing is overlooked.
• Experience creating templates, SOPs, and standards that raise the bar for the Product function.

Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
• Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
• Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
• Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
• 401(k): Save for your future with tax advantages (and company match!)