Onsite Senior Product Support Operations Consultant

Posted 4 days ago

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About the role

  • Senior Product Support Operations Consultant at Caterpillar optimizing service operations and dealer performance through training, digital tools, and improving service quality.

Responsibilities

  • Optimize service activities by evaluating job scheduling, technician allocation and parts/tooling readiness
  • Leverage Caterpillar service operations and digital tools for efficient and consistent service
  • Train dealers to evaluate used components and parts
  • Support the development of accurate documentation and cost‑effective decisions
  • Support continuous improvement of dealer service operations

Requirements

  • Bachelor’s degree required; alternatively, a minimum of 15 years of dealer or heavy equipment industry experience preferred
  • 15 years of dealer or heavy equipment industry experience
  • Strong experience in service, service operations and condition monitoring methodologies

Benefits

  • Professional growth opportunities
  • Leadership programs

Job title

Senior Product Support Operations Consultant

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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