Senior Product Support Operations Consultant at Caterpillar optimizing service operations and dealer performance through training, digital tools, and improving service quality.
Responsibilities
Optimize service activities by evaluating job scheduling, technician allocation and parts/tooling readiness
Leverage Caterpillar service operations and digital tools for efficient and consistent service
Train dealers to evaluate used components and parts
Support the development of accurate documentation and cost‑effective decisions
Support continuous improvement of dealer service operations
Requirements
Bachelor’s degree required; alternatively, a minimum of 15 years of dealer or heavy equipment industry experience preferred
15 years of dealer or heavy equipment industry experience
Strong experience in service, service operations and condition monitoring methodologies
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