Junior Product Operations specialist in E - Money Institution managing payment operations with a focus on regulatory compliance. Supporting product team and maintaining documentation for seamless transactions.
About the role
- Staff, Product Operations Specialist at FOX overseeing operational readiness for live sports events. Collaborating cross-functionally to deliver seamless sports viewing experiences while managing live sports workflows.
Responsibilities
- Support operational readiness for live sports launches and ongoing event execution across FOX DTC / FOX ONE platforms
- Partner cross-functionally with Product, Engineering, Program Management, Content Operations, Editorial, Programming, and Customer Support teams to coordinate live sports workflows and drive issue resolution
- Build, document, and improve scalable product operations processes, playbooks, and tools that support live sports events and other high-priority launches
- Monitor and manage the operational nuances of sports, including shifting schedules, event timing, blackout and entitlement scenarios, metadata accuracy, and regional considerations
- Help define pre-event, in-event, and post-event operational procedures to ensure a high-quality viewer experience during live sports moments
- Identify operational risks, gaps, and dependencies across live sports experiences, escalating issues quickly and partnering with stakeholders on mitigation plans
- Analyze event performance, operational trends, support signals, and workflow pain points to recommend improvements that enhance execution and user experience
- Serve as a key operational stakeholder for live sports initiatives, ensuring product changes and launches are aligned with the realities and pace of live event programming
- Support coverage planning and execution needs tied to live sports calendars, including availability during nights, weekends, and other timeframes driven by event schedules
Requirements
- Owned operations in a live sports, high-traffic streaming or social space
- Strong experience in product operations, program operations, digital operations, streaming operations, or a related function supporting consumer product experiences
- Direct experience supporting live sports, live events, or other real-time content environments with an understanding of the pace, complexity, and operational demands involved
- Demonstrated understanding of live sports nuances, including schedule changes, event windows, blackout rules, rights and entitlement considerations, and audience expectations for real-time reliability
- Proven ability to work effectively across multiple cross-functional teams and influence outcomes in fast-paced, highly collaborative environments
- Strong organizational skills with the ability to manage multiple workstreams, prioritize effectively, and maintain attention to detail under tight timelines
- Experience creating and improving workflows, documentation, playbooks, and operational processes that scale
- Strong problem-solving skills with the ability to assess operational issues quickly and drive timely resolution
- Excellent written and verbal communication skills, with the ability to translate complex operational needs clearly to diverse stakeholders
Benefits
- medical/dental/vision insurance
- 401(k) plan
- paid time off
- annual discretionary bonus
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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