Sales Account Manager focused on cultivating client relationships and driving territory growth for a chemical distribution company. Collaborating across teams to deliver innovative solutions and services.
About the role
- Relationship Manager at IGT focused on maximizing customer investments through strategic partnerships and delivering IGT systems solutions. Responsible for client success plans and driving product adoption.
Responsibilities
- Help clients achieve their strategic goals and maximize their investments.
- Create effective strategic partnerships with clients.
- Act as a liaison between the customer and internal entities supporting IGT systems.
- Drive adoption, ensure retention, and audit software maintenance invoices.
- Build customer success plans and establish critical goals.
- Measure and monitor customers’ achievement of performance indicators.
- Establish regular cadence with each assigned client to review dashboards.
- Cement yourself as a trusted advisor with customers and drive continued value.
- Advocate customer needs and manage concerns.
- Act as the IGT systems liaison for inquiries, issues, or escalations.
Requirements
- 7+ years of experience in customer service delivery in face-to-face situations.
- 5+ years of project or team lead experience.
- Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations.
- Confirmed ability to drive continuous product value.
- Experience developing product use cases with customers.
- Ability to be a strong teammate while still being a self-starter.
- Exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multitasking environment and can adjust priorities on the fly.
- Good technical and problem-solving skills and the ability to resolve problems quickly.
- Experience in the enterprise and cloud software space.
Benefits
- Health, dental, vision, life, accident & disability insurance.
- Tuition reimbursement to keep your brain buzzing.
- Paid time off to recharge.
- Wellness programs to keep you feeling great.
- Identity theft insurance for peace of mind.
- 401(k) Savings Plan with company contributions to help you plan for the future.
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