Community Association Manager responsible for overall supervision of associations in Phoenix, AZ market. Coordinating with Boards and vendors to ensure client satisfaction and operational goals.
About the role
- Community Manager building and managing NEXT.io’s iGaming community across digital and physical channels. Engaging with professionals, and facilitating events and discussions.
Responsibilities
- Community platform management
- Launch and manage a unified community platform (e.g. Discord, Heartbeat, or alternative)
- Migrate and consolidate existing groups (WhatsApp, Telegram) into a cohesive hub
- Manage day-to-day moderation, onboarding, and community experience
- Spark authentic conversations and connections among iGaming professionals
- Plan and run regular community programming such as polls, AMAs, and discussions
- Deliver event-related engagement before, during, and after NEXT.io summits and retreats
- Support and organise small-scale community meetups, run clubs, and social gatherings, particularly in Malta
- Work with Marketing to grow membership and drive visibility
- Partner with Events to ensure seamless community integration with live conferences and retreats
- Collaborate with Media to seed content (news, podcasts, spotlights, research) into community channels
- Track engagement and retention metrics (MAU, NPS, time-to-first-post)
- Gather feedback and implement new features, formats, and workflows
- Contribute to community playbooks and scalable processes.
Requirements
- 2–4+ years of community management experience (online groups, professional networks, or events)
- Strong communication and facilitation skills; able to drive authentic engagement
- Experience managing platforms such as Discord, Heartbeat, Telegram, or similar
- Organised and process-driven; comfortable with moderation and community guidelines
- Based in Malta (preferred) or Europe with CET-friendly hours
- Commitment to member trust, safety, and integrity.
Benefits
- Private health insurance after probation. (For full time employees)
- Employee Assistance Programme: support for mental health, finances, legal advice and more (also available for your family). (For full time employees)
- Retail discounts platform. (For full time employees)
- Flexible working hours and remote-friendly setup
- For Malta-based employees: access to our HQ office, snacks, coffee, and team socials.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Community Association Manager overseeing community associations and supporting board operations in Phoenix, AZ. Ensures maximum client satisfaction and effective management of vendors and requests.
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