About the role

Consulting veterinary practices on Vello software setup and configuration, enhancing workflow and patient care. Requires technical aptitude and experience with SaaS solutions for optimal onboarding.

Responsibilities

As a Vello Software Product Specialist your primary role would be the consultant, coaching veterinary practices on the setup and configuration of their Vello software and Vello Client Communications integration with ezyVet
Guiding the customer to understand how their choices will impact the workflow in practice
Consulting/encouraging Vello best practices - Preventative Care – Printed Postcard Adoption and other features to help practice grow, increase revenue, and increase patient care
Taking on additional skills/onboarding of additional products (IDEXX DX Integrations, Cornerstone/Professional Service Training, SmartFlow, rVetLink, Neo, ezyVet, etc.) as business needs change
Managing your schedule based on customers' unique attributes and needs, while focusing on your own professional development and growth
Answering customer questions, explaining products and services, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities
Ensuring ongoing customer satisfaction and continuing strong customer relationships
Supporting quality management system and other compliance requirements

Technical aptitude- early adopter of new technology
Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate
Comfortable with public speaking and leading meetings with more than 1 participant
Ability to consult with individuals on best practice guidelines as provided by product teams
Expertise in setting and managing customer expectations, along with a demonstrated ability to lead without authority
Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding
A general business understanding of the veterinary industry, and how veterinary practices function is preferred (Including practice workflow, practice roles, client communication and preventative care/best practices)
Attention to detail and ability to track, diagnose and determine next steps in a plan
Ability to diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX
Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations
Ability to use a combination of telephone, email, Salesforce (CRM), GUIDEcx (project management app) and other SaaS solutions to ensure a high-quality experience with onboarding

Annual Opportunity for annual cash bonus
On the job training and career advancement opportunities (experience NOT required)
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more