Product Specialist optimizing a SaaS platform for the Spanish mortgage market. Collaborating with engineering and design teams for product scalability and improvement in customer feedback processes.
About the role
- Vello Product Specialist consulting veterinary practices on software setup and client communications integration. Handling training and guiding best practices with Vello solutions and products.
Responsibilities
- Consultant, coaching veterinary practices on the setup and configuration of Vello software and Vello Client Communications integration with ezyVet
- Trainer and consultant, guiding the customer to understand how choices impact workflow
- Consulting/encouraging Vello best practices - Preventative Care, Printed Postcard Adoption and features that help practices grow
- May require onboarding of additional products (IDEXX DX Integrations, Cornerstone, SmartFlow, etc.) as business needs change
- Virtual position with up to 25% travel for customer adoption assistance, educational summits, and software launches
- Answers customer questions, explains products and services, instructs in use of equipment, configures hardware/software, and troubleshoots issues
Requirements
- Technical aptitude- early adopter of new technology
- Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate
- Comfortable with public speaking and leading meetings with more than 1 participant
- Ability to consult with individuals on best practice guidelines as provided by product teams
- Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding
- A general business understanding of the veterinary industry, and how veterinary practices function is preferred (Including practice workflow, practice roles, client communication and preventative care/best practices)
- Attention to detail and ability to track, diagnose and determine next steps in a plan
- Ability to diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX.
Benefits
- Day-One On the job training and career advancement opportunities
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
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Product Specialist working on SaaS mortgage localization and delivery for the Spanish market. Collaborating across teams to clarify requirements and enhance product offerings.
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