Customer support specialist providing consultative service across various channels for agricultural clients. Handling client engagement and problem resolution in the digital agriculture journey.
About the role
- Vello Product Specialist consulting veterinary practices on software setup and client communications integration. Handling training and guiding best practices with Vello solutions and products.
Responsibilities
- Consultant, coaching veterinary practices on the setup and configuration of Vello software and Vello Client Communications integration with ezyVet
- Trainer and consultant, guiding the customer to understand how choices impact workflow
- Consulting/encouraging Vello best practices - Preventative Care, Printed Postcard Adoption and features that help practices grow
- May require onboarding of additional products (IDEXX DX Integrations, Cornerstone, SmartFlow, etc.) as business needs change
- Virtual position with up to 25% travel for customer adoption assistance, educational summits, and software launches
- Answers customer questions, explains products and services, instructs in use of equipment, configures hardware/software, and troubleshoots issues
Requirements
- Technical aptitude- early adopter of new technology
- Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate
- Comfortable with public speaking and leading meetings with more than 1 participant
- Ability to consult with individuals on best practice guidelines as provided by product teams
- Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding
- A general business understanding of the veterinary industry, and how veterinary practices function is preferred (Including practice workflow, practice roles, client communication and preventative care/best practices)
- Attention to detail and ability to track, diagnose and determine next steps in a plan
- Ability to diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX.
Benefits
- Day-One On the job training and career advancement opportunities
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Product Specialist leading Microservices Strategy, Cloud Platform Products, and Data Marketplace initiatives at Boeing. Collaborating with cross - functional teams to enhance cloud capabilities and data services.
Product Specialist in India managing relationships with healthcare professionals and executing business plans. Focusing on improving patient outcomes and supporting healthcare systems through innovative solutions.
Commercial role enhancing healthcare partnerships in India through professional engagements and territory business plans. Building relationships and collaborating with hospital teams to improve patient outcomes.
SME Trading Product Specialist responsible for client support and training on Orion trading platform. Collaborating with internal teams and providing solutions for trading functionalities.
Product Specialist in healthcare driving customer relationships and delivering evidence - based information. Focused on territory plans to support business goals and improve patient care.
Product Owner leading AI - driven product strategies at SFEIR Luxembourg. Collaborating in agile environments and focusing on business impact and stakeholder management.
Product Specialist at Batory Foods managing product lines and supporting sales teams. In - depth knowledge of products and collaboration with various departments to ensure smooth operations.
Product Specialist for Sanofi promoting Dupixent in immunology through health professional visits. Focus on disease concepts, clinical studies, and market knowledge in a high - performance team setting.
Intern supporting the Product team with research, data analysis, and administrative tasks. Engage in real projects to enhance skills and gain valuable insights into product development processes.