Hybrid Vello Product Specialist – Vello Integration with Cornerstone

at IDEXX

• Job title: Vello Product Specialist – Vello Integration with Cornerstone
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $64,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Vello Product Specialist consulting veterinary practices on software setup and client communications integration. Handling training and guiding best practices with Vello solutions and products.

Responsibilities

• Consultant, coaching veterinary practices on the setup and configuration of Vello software and Vello Client Communications integration with ezyVet
• Trainer and consultant, guiding the customer to understand how choices impact workflow
• Consulting/encouraging Vello best practices - Preventative Care, Printed Postcard Adoption and features that help practices grow
• May require onboarding of additional products (IDEXX DX Integrations, Cornerstone, SmartFlow, etc.) as business needs change
• Virtual position with up to 25% travel for customer adoption assistance, educational summits, and software launches
• Answers customer questions, explains products and services, instructs in use of equipment, configures hardware/software, and troubleshoots issues

Requirements

• Technical aptitude- early adopter of new technology
• Experience training adult learners (formal or informal) preferred but will be trained for the correct candidate
• Comfortable with public speaking and leading meetings with more than 1 participant
• Ability to consult with individuals on best practice guidelines as provided by product teams
• Excellent verbal and written communication skills; ability to present and explain information in a way that establishes rapport and persuades others and gains understanding
• A general business understanding of the veterinary industry, and how veterinary practices function is preferred (Including practice workflow, practice roles, client communication and preventative care/best practices)
• Attention to detail and ability to track, diagnose and determine next steps in a plan
• Ability to diagnose, troubleshoot and resolve customer issues, including both business and technical issues, and drive resolutions that benefit the customer and IDEXX.

Benefits

• Day-One On the job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more