Hybrid Manager, Major Claims Unit

at ICW Group

• Job title: Manager, Major Claims Unit
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $104,125 - $175,599 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Philadelphia, United States

About the role

• Manager of Major Claims Unit leading a team to handle high-value claims for ICW Group. Ensuring operational excellence and compliance with Workers’ Compensation regulations while mentoring team members.

Responsibilities

• Lead a high-performing Major Claims team, fostering engagement, development, and retention to achieve operational excellence
• Ensure performance and outcomes; strive for excellence in delivery and customer experience while working in close partnership with department leadership
• Mentor and develop team members to further their skills, knowledge, and professional practice
• Oversee claims to ensure company and jurisdictional requirements are met while achieving optimal outcomes
• Ensure timely and accurate adjudication of major claims in compliance with company policies and state regulations
• Participate in the creation and implementation of claims handling strategies
• Act as a financial steward of the Company within assigned authority levels

Requirements

• Bachelor's degree in Business, Insurance, Risk Management or related field required
• Minimum 7 years of related experience in claims required
• Minimum 5 years of experience in claims negotiation, strategic decision-making and litigation related to major loss claims
• Minimum of 2 years of experience leading a team
• Required to receive certification that meets the minimum standards of training, experience and skill
• Maintain state Workers’ Compensation License, as required
• Continuing education designations (CPCU, AIC, etc.) or other industry licensing and training programs are preferred
• Advanced understanding of Workers’ Compensation claims principles and application
• Ability to apply statistical & graphical techniques to data to discover useful information
• Excellent verbal and written communication skills, time management and organizational skills
• Ability to lead, manage and mentor claims team with strong understanding of personnel and performance strategies

Benefits

• Competitive benefits package, including generous medical, dental, and vision plans
• 401K retirement plans with company match
• Bonus potential for all positions
• Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
• 11 paid holidays throughout the calendar year
• Support for continuing education