Quality Manager in production technology ensuring compliance with ISO standards for global industrial projects. Involves analyzing deviations and improving quality management systems.
About the role
- Manager of Major Claims Unit leading a team to handle high-value claims for ICW Group. Ensuring operational excellence and compliance with Workers’ Compensation regulations while mentoring team members.
Responsibilities
- Lead a high-performing Major Claims team, fostering engagement, development, and retention to achieve operational excellence
- Ensure performance and outcomes; strive for excellence in delivery and customer experience while working in close partnership with department leadership
- Mentor and develop team members to further their skills, knowledge, and professional practice
- Oversee claims to ensure company and jurisdictional requirements are met while achieving optimal outcomes
- Ensure timely and accurate adjudication of major claims in compliance with company policies and state regulations
- Participate in the creation and implementation of claims handling strategies
- Act as a financial steward of the Company within assigned authority levels
Requirements
- Bachelor's degree in Business, Insurance, Risk Management or related field required
- Minimum 7 years of related experience in claims required
- Minimum 5 years of experience in claims negotiation, strategic decision-making and litigation related to major loss claims
- Minimum of 2 years of experience leading a team
- Required to receive certification that meets the minimum standards of training, experience and skill
- Maintain state Workers’ Compensation License, as required
- Continuing education designations (CPCU, AIC, etc.) or other industry licensing and training programs are preferred
- Advanced understanding of Workers’ Compensation claims principles and application
- Ability to apply statistical & graphical techniques to data to discover useful information
- Excellent verbal and written communication skills, time management and organizational skills
- Ability to lead, manage and mentor claims team with strong understanding of personnel and performance strategies
Benefits
- Competitive benefits package, including generous medical, dental, and vision plans
- 401K retirement plans with company match
- Bonus potential for all positions
- Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
- 11 paid holidays throughout the calendar year
- Support for continuing education
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