Hybrid Associate Director, IT Solutions Delivery

at iA Financial Group (Industrial Alliance)

• Job title: Associate Director, IT Solutions Delivery
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Quebec, Canada

About the role

• Associate Director of IT Solutions Delivery managing IAM practices and operational efficiency at iA Financial Group. Ensuring high-quality service and customer support for Identity and Access Management.

Responsibilities

• Overseeing the day‑to‑day operational management of technical and customer support teams;
• Managing exception and escalation situations while ensuring a high level of customer service quality;
• Providing hands‑on people management focused on clear expectations, accountability, performance management, absenteeism, and skills development;
• Supporting the structuring of teams and practices in line with evolving organizational and operational needs;
• Driving continuous improvement and operational efficiency initiatives;
• Establishing and maintaining partnerships with technology vendors and contributing to cost center budget management;
• Working closely with IT teams, internal partners, and the Information Technology Vice‑Presidency.

Requirements

• Holds a bachelor’s degree in computer science or an equivalent combination of education and relevant experience;
• Has a minimum of 8 years of experience combining IT resource management and information technology;
• Demonstrates significant experience managing operational technical teams requiring close and rigorous oversight;
• Has advanced proficiency in French and an advanced level of English;
• Demonstrates strong organizational, planning, and execution follow‑up skills;
• Is comfortable in a role requiring active field presence, frequent follow‑ups, and rapid intervention with teams;
• Has a solid understanding of the software development lifecycle and Agile, DevOps, and Lean methodologies;
• Shows innovation and the ability to mobilize teams during periods of change;
• Is able to manage multiple, sometimes competing priorities and develop effective action plans;
• Demonstrates excellent interpersonal skills that foster a collaborative work environment;

Benefits

• A work environment where learning and development go hand in hand with a collective pursuit of excellence;
• A healthy, safe, equitable, and inclusive workplace where potential can thrive and grow;
• A hybrid work environment supported by flexibility and access to inspiring, innovative workspaces;
• Competitive benefits: flexible group insurance, competitive pension plan, employee share purchase plan, vacation and wellness days, telemedicine, employee and family assistance program, ergonomic equipment program, performance bonus, discounts on iA products, and more.