Global Real Estate Sr Director overseeing property strategies and regional team collaboration at Johnson & Johnson. Directing real estate activities and ensuring alignment with global business strategies.
About the role
- Strategic Sr. Product Director overseeing Customer Registration and Player Account Management at Caesars Digital. Focused on delivering a frictionless, compliant, personalized experience in a regulated environment.
Responsibilities
- Lead the product strategy and roadmap for Registration & Onboarding, Identity Verification (KYC) and Player Account Lifecycle Management (PAM)
- Integrate AI/ML into onboarding and account operations (e.g., risk scoring, document verification, anomaly detection, personalized flows, LLM powered support)
- Build a collaborative team culture that encourages open communication, innovation and career growth while holding Product Managers accountable and striving for excellence
- Translate customer research, regulatory updates, and market insights into clear priorities and scalable solutions
- Champion a customer first, research driven culture while balancing risk/fraud and regulatory constraints
- Cultivate strategic alignment across Growth, Risk, Compliance, Fraud, Payments, Engineering, Data Science, UX, Marketing, and Customer Operations teams
- Build, monitor and communicate results of real-time visibility into funnel health and account outcomes (dashboards, leading indicators, anomaly detection, alerting)
- Combine qualitative and quantitative inputs (UX research, usability tests, VOC, cohort and funnel analytics) to identify high leverage product improvements
- Your ownership, vision, and ability to deliver will directly impact several KPIs such as
- Acquisition & Onboarding performance
- Registration conversion rate
- KYC/Identity pass rates (first time pass focus)
- Funnel drop-off and abandonment reduction
- Time to verified account
- Account suspension rate
- Self-service resolution rate
- Onboarding & Account Servicing NPS/CSAT
- Regulatory & risk accuracy (KYC/AML/fraud controls)
- Lead vendor strategy & orchestration (KYC/IDV, fraud tooling, risk decisioning platforms), including performance management
- Communicate clear, data backed recommendations and tradeoffs to senior leadership
Requirements
- 8+ years in years developing successful digital products, including 3+ years managing Product Managers
- Experience designing, launching and optimizing large-scale onboarding and identity verification (KYC) products in highly regulated (AML) digital industries (e.g., online gaming, fintech, banking, payments, identity)
- Expertise in creating and maintaining roadmaps, while also training direct reports on best practices
- Ability to write descriptive narratives which demonstrate your knowledge of the problem, strategies, risks, and data which helped formulate the proposed solution or feature
- Track record of leading and delivering large-scale products from conception through to completion
- Proven ability to engage Data Scientists and ML teams on predictive or automated capabilities
- Experience in Agile software product delivery, preferably in a scrum setting using Jira
- Expertise in funnel analytics, experimentation, and data-driven product development
- Executive level communication and storytelling to offer effective updates and streamline communication to a broad audience
- ADDITIONAL REQUIREMENTS
- Experience with vendor orchestration, model monitoring, and risk decisioning platforms
- Background building platform capabilities (rules engines, feature stores, experimentation frameworks)
- Find complex problems with numerous restraints exciting; and not daunting
- Enjoy learning new skills and are passionate about new developments in technology
- You are highly motivated individual, who wants to work with the best and be the best
- Ability to build trusting relationships with peers, teams, and leaders
- Ability to lead through influence, inspiration, experience, and collaboration
- You inspire teams to come together and build best in class B2C products
Benefits
- medical, vision, and dental insurance
- life insurance
- disability insurance
- a 401(k)-matching program
- among other employee benefits
- short-term or long-term incentive compensation
- cash bonuses
- stock program participation
- paid Flexible Time Off
- paid company holidays
Job title
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Experience level
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Degree requirement
Location requirements
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