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About the role
- Manager of Connected Car Program at Hyundai leading performance tracking and continuous service improvement. Overseeing KPIs for customer experience in a fast-growing technology-driven product environment.
Responsibilities
- The Manager, Connected Car Program leads the day‑to‑day management, performance tracking, and continuous improvement of Hyundai’s Connected Car ecosystem, including Bluelink, Genesis Connected Services, and future connected offerings.
- Partnering cross‑functionally, this leader drives launch readiness, post‑launch optimization, and data‑driven KPIs that enhance customer experience, program health, and overall business impact across both Hyundai and the rapidly growing Genesis brand.
- Lead tracking, coordination, and analysis of all Connected Car Program KPIs.
- Build and evolve automated dashboards covering all aspects of program performance.
- Publish monthly KPI reports and performance updates to stakeholders and executives, presenting insights and findings.
- Identify and resolve issues impacting customer enrollment and conversion funnel.
- Drive continuous improvements to owner experience touchpoints including mobile apps and web channels.
- Serve as a trusted product expert on all current and future Connected Car features and services.
- Manage the department budget and oversee Connected Car business model forecasting.
Requirements
- Must be a high school graduate.
- Bachelor’s degree preferred.
- Master’s degree a plus.
- Six years of relevant experience, of which at least three years related experience driving growth and positive change of a complex technology driven product or service is required.
- Automotive telematics or connected consumer product experience, a plus.
- Experience working in a subscription business model, a plus.
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
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