Sales Enablement Specialist enhancing sales team productivity and customer engagement through training at Thomson Reuters. Collaborating across teams to improve processes and deliver insights for better performance.
HH
Hybrid Product Information Manager – Aftersales
Posted 2 months ago
About the role
- Product Information Manager overseeing parts shopping experience and content management for aftermarket parts. Collaborating with teams to enhance PIM functionality and customer experience.
Responsibilities
- Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications
- Stay current on road-mapped Product Information Manager (PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date
- Work with a core functional team to ideate and develop new eCommerce features and functionality
- Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions
- Design workflows and roles within PIM to digitalize key commercial aftermarket processes
- Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation
- Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience
- Establish and maintain harmonized Product Information Management processes across the global HYMH organization
- Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks
- Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration
Requirements
- B.S. in Marketing or related field preferred
- Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- With an MBA: 2–3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- Strong knowledge of marketing and promotional strategies
- Desired knowledge of a PIM and eCommerce platform
- Experience in marketing, master data management, eCommerce, or related fields
- Proficiency in market analysis
- Skilled in Microsoft Office Suite
- Strong project management and organizational skills
- Proven written and oral communication skills
- Ability to work cross-functionally and build alignment across teams
- Experience creating go-to-market product strategies and upsell/cross-sell opportunities
- Ability to develop and maintain data governance processes
Benefits
- competitive pay
- tuition reimbursement
- supportive work environment
- hybrid work option
- opportunities for growth and development
- paid time off
- medical, dental, vision, and life insurance
- employer-sponsored profit sharing
- 401(k)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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