Warehouse Associate at Lumen performing customer order processing and inventory management in Ottawa. Engaging with clients and ensuring product availability while maintaining clean service areas.
HH
Hybrid Product Information Manager – Aftersales
Posted 2 weeks ago
About the role
- Product Information Manager overseeing parts shopping experience and content management for aftermarket parts. Collaborating with teams to enhance PIM functionality and customer experience.
Responsibilities
- Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications
- Stay current on road-mapped Product Information Manager (PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date
- Work with a core functional team to ideate and develop new eCommerce features and functionality
- Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions
- Design workflows and roles within PIM to digitalize key commercial aftermarket processes
- Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation
- Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience
- Establish and maintain harmonized Product Information Management processes across the global HYMH organization
- Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks
- Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration
Requirements
- B.S. in Marketing or related field preferred
- Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- With an MBA: 2–3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience
- Strong knowledge of marketing and promotional strategies
- Desired knowledge of a PIM and eCommerce platform
- Experience in marketing, master data management, eCommerce, or related fields
- Proficiency in market analysis
- Skilled in Microsoft Office Suite
- Strong project management and organizational skills
- Proven written and oral communication skills
- Ability to work cross-functionally and build alignment across teams
- Experience creating go-to-market product strategies and upsell/cross-sell opportunities
- Ability to develop and maintain data governance processes
Benefits
- competitive pay
- tuition reimbursement
- supportive work environment
- hybrid work option
- opportunities for growth and development
- paid time off
- medical, dental, vision, and life insurance
- employer-sponsored profit sharing
- 401(k)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Champion for Okta driving new sales opportunities in cybersecurity industry. Building partnerships and managing relationships with channel partners for strategic growth.
Sales Associate at adidas store providing exceptional customer service and operational efficiency in Torrejón de Ardoz. Working in a team to reach daily sales goals.
Sales Manager for SCRIPTOMAT, focusing on new business opportunities in DACH market. Engaging in market expansion, client acquisition and collaboration with product teams.
Sales Professional responsible for driving growth in NetApp's Storage - as - a - Service solutions for Federal customers. Engaging with C - level executives and strategic partners to explore new opportunities.
Sales Associate driving customer relationships and business results at Coach. Building ongoing customer relationships through personalized experiences and upholding brand commitment.
Sales Associate at Coach assisting customers and driving sales in Glendale, AZ location. Upholding brand standards and building customer relationships while maintaining the sales floor.
Sales Associate role at Coach in Los Angeles, CA focused on customer service and sales. Responsible for building customer relationships and driving sales performance at retail location.
Sales Associate at Kate Spade contributing to sales and service goals in luxury retail. Responsible for meeting productivity goals and ensuring exceptional customer experiences in the store.
Casual Retail Sales Assistant at Sapphire Mitre 10 assisting customers and processing sales. Engaging with a close - knit team to provide exceptional service in a fast - paced retail environment.