Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
About the role
- Cloud Support Analyst role involving troubleshooting and resolving technical issues related to cloud solutions. Working collaboratively with teams and managing customer communications from São Paulo, Brazil.
Responsibilities
- Troubleshoot and resolve technical issues related to cloud solutions
- Communicate regularly and proactively with customers
- Own support cases from start to resolution
- Collaborate with internal teams to escalate and resolve complex issues
Requirements
- Experience in customer service or technical support preferred
- Excellent communication skills in English (spoken and written)
- Tech-savvy and eager to learn new systems
- Strong critical thinking and problem-solving skills
- Associate's Degree in Business, IT or related field (or equivalent experience)
Benefits
- Health insurance
- Flexible working hours
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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