Client Service Administrator in hearing healthcare, serving as the first point of contact for clients. Ensuring smooth operations, managing appointments, and providing administrative support.
HB
Hybrid Corporate Mortgage Finance – Client Service Team Lead
Posted 2 days ago
About the role
- Corporate Mortgage Finance Operations Team Lead managing warehouse lending activities. Overseeing loan processing and operational execution while ensuring compliance with policies.
Responsibilities
- Handles loan activities for the warehouse lending business.
- Warehouse processes that this role is charged with on a day-to-day basis include, but are not limited to: loan fundings, construction loan processing, collateral processing and aging, loan aging surveillance, mark to market, hedge monitoring, loan settlements and post funding QC.
- Maintain warehouse lending program and loan level guidelines.
- Surveil market color and investor guidelines and recommend changes to CMF guidelines as needed based on market changes.
- Leverage technology to create scalable solutions with proper level of controls and oversight/reporting.
- Ensure seamless operational execution.
- Ensure all transactions are completed accurately and within SLA’s through oversight of queues and audits of teamwork.
- Review and approve transaction exception requests related to fundings, collateral and settlements within authority assigned by manager and in accordance HNB policy.
- Identify, review and analyze issues and problems, and resolve discrepancies in a timely manner, escalating when appropriate for situation.
- Research and compile data for management and surveillance reporting.
- Maintains and updates operational policies and procedures.
- Contributes to development of new policies and procedures for new processes.
- Mentor and train new colleagues.
- Active participant in projects and initiatives.
- Build and maintain strong relationships with clients, management, internal and external stakeholders to ensure effective communication, collaboration and problem solving.
- Analyze and recommend updates to process workflows as necessary to adapt to product, service or technology changes.
- Assist with planning and executing a variety of initiatives.
Requirements
- 6 or more years of relevant mortgage operations experience preferably in a fast-paced environment
- 3 or more years' experience with Microsoft Office Suite
- 3 or more year's proven ability to lead operational teams or large projects
- Bachelor's degree preferred
- Proficient written and verbal communication skills
- Operational leadership experience ideally within the mortgage warehouse finance industry or other specialty finance areas
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
- Strong leadership abilities and the ability to drive change and influence others
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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