Client Service Administrator in hearing healthcare, serving as the first point of contact for clients. Ensuring smooth operations, managing appointments, and providing administrative support.
About the role
- Client Service Administrator at HearingLife Canada delivering exceptional customer care and managing client appointments. Engaging with community and maintaining clinic operations for a welcoming environment.
Responsibilities
- Serve as the first point of contact for clients, delivering top-notch customer care
- Greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth
- Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups
- Organize and tidy the client waiting areas and ensure supplies are stocked and ready
- Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly
- Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory
- Engage with the community through presentations and marketing initiatives
Requirements
- At least 2 years of customer service experience
- Strong organizational skills and ability to manage multiple priorities
- Experience in Microsoft Excel
Benefits
- Competitive compensation package
- Generous paid time off including 10 days vacation and 10 wellness days
- RRSP Matching
- Healthcare and Dental for yourself and dependents
- Access to ongoing training and development
- Corporate discounts through perkopolis and discounted rates to GoodLife Fitness
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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