Client Service Administrator in hearing healthcare, serving as the first point of contact for clients. Ensuring smooth operations, managing appointments, and providing administrative support.
About the role
- Client Services Manager overseeing Client Services team at Inductive Automation. Responsible for team efficiency, quality output, and customer satisfaction through effective management and protocols.
Responsibilities
- Collaborating with the Co-Director of Support Services to manage the end-to-end hiring process, from defining roles to selecting team members
- Establishing the primary workflows, processes, and structural frameworks for the new team, ensuring seamless handling of all incoming company calls
- Designing and implementing protocols for fielding inquiries, ensuring a high first-call resolution rate or efficient escalation to the correct divisions
- Overseeing daily operations, including ticket queue management, workload distribution, and resolution of escalations
- Providing real-time coaching and regular 1-on-1 feedback sessions to ensure staff are meeting baseline expectations and developing professionally
- Facilitating the successful integration of new hires by overseeing their initial training and transition into the team
- Tracking and analyzing key performance indicators (KPIs)—such as ticket volume, resolution time, and customer satisfaction—to ensure team efficiency
- Performing consistent audits of ticket documentation and technical work to maintain high standards of accuracy and service quality
- Serving as the primary point of contact for sensitive customer escalations, ensuring timely and effective resolution
- Assisting in day-to-day operational planning, including shift coverage, meeting schedules, and workload distribution
- Meeting weekly with the Support Services Director to report on team progress, identify potential roadblocks, and discuss personnel concerns
- Contributing to the development of departmental goals and assisting in reviewing internal processes to improve the overall Support Services Division
- Working alongside other division leaders to ensure Support goals align with broader company initiatives and product updates
- Completing special tasks and or projects as assigned by the Director of Support Services
- Managing department budget, reassessing wants and needs of the department to ensure appropriate spending
- Delivering disciplinary actions, conducting performance reviews, and managing other long-term professional development deliverables
Requirements
- Bachelor’s degree or a minimum of 4 years of equivalent experience
- Must have held a Supervisor position for 4 years or equivalent management experience
- Must have at least 5+ years of Customer Service experience, experience in the Technology industry is preferred
- Experience using ticketing systems such as Zendesk or Jira
- Experience using a Client Relationship Management (CRM) software, HubSpot preferred
- Ability to set clear expectations for direct reports
- Ability to develop direct reports and help them set and reach clear goals
- Ability to communicate professionally, effectively, and consistently with division staff and management
- Ability to give sincere, candid, specific, and actionable feedback to direct reports
- Ability to organize and prioritize daily workload activities for themselves and their direct reports
Benefits
- 100% Employee Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance.
- Paid Time Off: Receive paid holidays, vacation, and sick time.
- 401k with Match: Save for the future with our company-matching 401k program.
- World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball.
- Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Service Administrator at HearingLife Canada delivering exceptional customer care and managing client appointments. Engaging with community and maintaining clinic operations for a welcoming environment.
Client Services Specialist Senior managing client servicing for large Corporate and Business Banking clients. Ensuring exceptional service delivery through effective management of banking products and regulatory compliance.
Client Services Director responsible for growing luxury brand portfolio at Construct Group. Overseeing strategic client partnerships and ensuring project delivery excellence.
Tax Senior Manager overseeing compliance for ultra - high net worth individuals at EisnerAmper. Leading client engagements and tax planning in a hybrid work environment.
SF
Client Service Manager servicing family office clients and optimizing their experience at Fidelity. Responsible for relationship management, problem resolution, and process improvement.
Client Service Associate supporting Relationship Managers in the administration of trust and investment accounts at Glenmede. Engaging with clients and enhancing relationships in a fiduciary role.
Associate Director leading client relationships and strategic planning at Noble People, a creative media agency. Ensuring high - quality delivery and enhancing client experiences across accounts.
Representative Senior Lead in BPS Client Service & Support team at FIS. Overseeing collateral administration and managing client relationships for alternative investment services.
Associate managing client service operations primarily for broker - dealers and wealth managers in the financial services industry. The role involves corporate action events, data reconciliation, and client support.