Client Service Administrator in hearing healthcare, serving as the first point of contact for clients. Ensuring smooth operations, managing appointments, and providing administrative support.
About the role
- Associate Director leading client relationships and strategic planning at Noble People, a creative media agency. Ensuring high-quality delivery and enhancing client experiences across accounts.
Responsibilities
- Own the day-to-day client relationship on assigned accounts, serving as a primary point of contact.
- Serve as a trusted advisor, building strong, lasting client partnerships grounded in credibility and strategic thinking.
- Contribute POVs and guidance in client meetings, with increasing confidence and independence.
- Set clear standards for excellence in client experience, communication, and delivery.
- Lead strategic planning efforts for assigned accounts, translating client goals into integrated, data-driven media and marketing solutions.
- Build deep expertise in clients’ businesses, industries, and growth drivers.
- Lead strategic account plans, proposals, and recommendations.
- Own account performance, revenue health, and organic growth across assigned accounts.
- Identify, develop, and lead opportunities to expand scopes of work and agency partnerships.
- Monitor performance to ensure work delivers measurable value.
- Act as a connector between client goals and internal execution teams, maintaining alignment throughout delivery.
- Collaborate with the planning, strategy and activation teams to understand strategic frameworks, plans, and recommendations with clear rationale and strategic frameworks.
- Foster strong cross-functional collaboration across strategy, media, insights, product, and operations.
- Ensure internal and external processes, workflows, and cadences are followed consistently.
- Oversee reporting and analysis to ensure accuracy, clarity, and readiness for client delivery.
- Partner with finance and people operations on scoping, forecasting, and budget management for assigned accounts.
- Ensure strong financial stewardship through budgeting, forecasting, scoping, and profitability oversight.
- Partner with business development teams on pitches, renewals, and cross-sell initiatives.
- Provide ongoing coaching and real-time feedback to junior team members.
- Set clear standards for excellence in client experience, communication, and delivery.
- Participate in hiring and onboarding of team members as needed.
Requirements
- Bachelor’s degree in a related field (marketing, advertising, communications, business, or similar)
- 5–6 years of experience in client services, account management, or media/marketing agency environments
- Experience owning client relationships or managing accounts with increasing responsibility
- Strong understanding of marketing principles, media strategy, and performance measurement
- Ability to lead teams, manage multiple workstreams, and deliver results with support as needed
- Clear communicator with strong presentation, problem-solving, and organizational skills
Benefits
- Noble People offers a generous time-off package of 15 PTO days per annum, Safe & sick days, Personal and Birthday PTO as well as Summer Fridays, Mental Health & Wellness days, and a Sabbatical Program if you are with the agency for 7 or more years.
- We offer a comprehensive healthcare plan for eligible employees and their families which includes Medical with Telehealth/virtual care options, Dental, Vision, 401K, STD, LTD, Life Insurance
- Lastly, we allow for a cell phone reimbursement, pre-tax commuter benefits, Flexible Spending Account, daily snacks, and much more.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Service Administrator at HearingLife Canada delivering exceptional customer care and managing client appointments. Engaging with community and maintaining clinic operations for a welcoming environment.
Client Services Specialist Senior managing client servicing for large Corporate and Business Banking clients. Ensuring exceptional service delivery through effective management of banking products and regulatory compliance.
Client Services Director responsible for growing luxury brand portfolio at Construct Group. Overseeing strategic client partnerships and ensuring project delivery excellence.
Tax Senior Manager overseeing compliance for ultra - high net worth individuals at EisnerAmper. Leading client engagements and tax planning in a hybrid work environment.
SF
Client Service Manager servicing family office clients and optimizing their experience at Fidelity. Responsible for relationship management, problem resolution, and process improvement.
Client Service Associate supporting Relationship Managers in the administration of trust and investment accounts at Glenmede. Engaging with clients and enhancing relationships in a fiduciary role.
Representative Senior Lead in BPS Client Service & Support team at FIS. Overseeing collateral administration and managing client relationships for alternative investment services.
Client Services Manager overseeing Client Services team at Inductive Automation. Responsible for team efficiency, quality output, and customer satisfaction through effective management and protocols.
Associate managing client service operations primarily for broker - dealers and wealth managers in the financial services industry. The role involves corporate action events, data reconciliation, and client support.