Client Service Administrator in hearing healthcare, serving as the first point of contact for clients. Ensuring smooth operations, managing appointments, and providing administrative support.
About the role
- Representative Senior Lead in BPS Client Service & Support team at FIS. Overseeing collateral administration and managing client relationships for alternative investment services.
Responsibilities
- The BPS Client Service & Support team provides collateral administration services, such as cash & data reconciliations, as well as portfolio testing & payment calculations
- As the primary point of contact, the Representative Senior Lead works alongside trustees and accountants to administer collateral/syndicated loan portfolios along with reporting on client portfolios
- Oversee daily transaction & reporting activity of assigned outsourcing relationships
- Support personnel at client institutions in day-to-day routines and financial processing
- Guarantee quality service levels, perform daily servicing activities, ensuring timeliness and accuracy
- Assist in developing procedures that ensure processing functions are completed accurately and timely with minimal risk exposure
- May select, develop, and evaluate personnel to ensure the efficient operations
- May establish operational objectives, work plans, and assignment delegation
Requirements
- Bachelor’s degree in business administration, finance, related field, or equivalent combination of education, training, and work experience
- Typically, at least 4 years of financial services industry experience in managing institutional assets, and one or more years of leadership responsibility
- Experience with structured finance, preferably CLO/CDOs, syndicated loans, or corporate trust securities, as well as trust system experience
- Working knowledge of cash reconciliations, financial transaction processing, trade settlements, data analysis, and reporting
- Ability to establish and maintain effective working relationships with all levels of management, colleagues, and clients (internal & external)
Benefits
- Competitive salary and benefits
- A voice in the future of fintech
- Always-on learning and development
- Collaborative work environment
- Opportunities to give back
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