NOC Engineer at SEIDOR Networks providing remote monitoring and technical IT support. Collaborating with a growing team to manage network devices, alerts, and customer connectivity issues.
About the role
- Maintains provider relations and manages data integrity for healthcare services. Supports service operations through provider audits and service relations in a remote capacity.
Responsibilities
- maintains provider relations to support customer service activities through data integrity management and gathering of provider claims data needed for service operations
- manages provider data for health plans including but not limited to demographics, rates, and contract intent
- manages provider audits, provider service and relations, credentialing, and contract management systems
- executes processes for intake and manages provider perceived service failures
- regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques
Requirements
- High School Diploma or equivalent
- 1 + years of prior experience in an administrative, customer support, or healthcare
- Intermediate skills with Microsoft Word and Excel
- Ability to work in a deadline driven environment
- Strong attention to detail
- Demonstrated ability to articulate ideas effectively in both written and oral forms
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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