Operations Center Manager leading the command center team at IT company ensuring high availability of critical IT infrastructure. Requires extensive experience in process - driven IT operations.
About the role
- Maintains provider relations and manages data integrity for healthcare services. Supports service operations through provider audits and service relations in a remote capacity.
Responsibilities
- maintains provider relations to support customer service activities through data integrity management and gathering of provider claims data needed for service operations
- manages provider data for health plans including but not limited to demographics, rates, and contract intent
- manages provider audits, provider service and relations, credentialing, and contract management systems
- executes processes for intake and manages provider perceived service failures
- regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques
Requirements
- High School Diploma or equivalent
- 1 + years of prior experience in an administrative, customer support, or healthcare
- Intermediate skills with Microsoft Word and Excel
- Ability to work in a deadline driven environment
- Strong attention to detail
- Demonstrated ability to articulate ideas effectively in both written and oral forms
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Tier II NOC Engineers providing technical support and troubleshooting for customers' network concerns at Comcast. Handling escalations, configurations, and ensuring network performance.
Senior Director managing operational compliance and governance in network policy operations. Collaborating with various teams to ensure controlled, auditable management processes and leadership reporting.
Network Operations Specialist responsible for monitoring and maintaining Claro's Telecommunications network. Implementing work orders and ensuring continuity and quality of service across the network.
NOC Manager overseeing 24x7 operations of Network Operations Center for Managed Services clients. Leading NOC team and ensuring system stability, availability, and performance.
Network Operations Subject Matter Expert supporting NASA's Network and Telecommunications organizations with focus on Cybersecurity improvements. Utilize deep technical expertise in network engineering and problem solving skills.
NOC Engineer I maintaining IT network infrastructure for Dexcom. Handling incidents escalated from NOC Analysts and participating in process improvements.
Network Operations - Tools Engineer designing and integrating monitoring solutions for enterprise applications. Collaborating with IT teams to ensure optimal system performance and readiness.
undefined
Core Network Operations Professional managing maintenance and operations in mobile Packet Core systems. Specializing in EPC, vEPC, 5GC, and DNS technology.