Senior Safer Gaming Performance Analyst at Betclic identifying performance improvements for customer protection. Join our multicultural team to shape the future of online gaming.
About the role
- Analista de Saúde Interno JR supporting patient inclusion and coordination in healthcare programs. Working with a dedicated team to enhance patient care and experience.
Responsibilities
- Enroll patients in the program according to eligibility during inbound telephone contact, explaining advantages and benefits following the provided script;
- Schedule appointments according to the channel chosen by the patient (phone or web) following the scheduling script;
- Answer questions and update patient records to ensure contacts are made as described in the program documents;
- Collect pharmacovigilance reports and technical complaints when identified, and report them to the pharmacovigilance and quality departments of the pharmaceutical manufacturers within the prescribed deadlines;
- Record information collected during scheduling and patient interactions in the system;
- Support program management with team training activities;
- Perform administrative tasks related to the program;
- Request informational and patient support materials via the program system;
- Perform similar and/or related tasks.
Requirements
- Bachelor's degree in a health-related field;
- Experience with PSP, PSD and general patient care;
- Basic knowledge of Microsoft Office;
- Postgraduate studies (in progress) in health or a field related to the role is a plus.
Benefits
- Health insurance - taking care of what matters most: your health;
- Dental plan - taking care of your smile;
- Home office allowance - more comfort for you on remote work days;
- Meal allowance - convenience and quality for your daily needs;
- Transportation voucher - for worry-free commuting;
- Life insurance - security and protection for you and your family;
- Private pension plan - helping you plan for the future;
- PPR - Results Participation Program (performance-based bonus);
- Viveo Health Center - practical access to various in-person specialties and an online platform;
- Exclusive discounts at the Mafra Specialties store;
- Total Pass - for wellness and fitness activities;
- Partnerships and exclusive employee discounts - for education, leisure and more.
- Subsidy: up to 70% of the cost of devices and prostheses according to internal policy (benefit granted only for devices related to disability);
- Device replacement every 2 years with medical recommendation, provided there is no evidence of misuse.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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