Junior Customer Service Specialist providing phone and email support for service and repair requests in Spanish for clients. Role based in hybrid mode from Warsaw office with daily operational responsibilities.
About the role
- Customer Service Agent providing support for booking and invoice queries in corporate travel industry. Collaborating with teams to ensure smooth customer journey while addressing payment-related issues.
Responsibilities
- Support hotels in resolving payment-related issues
- Assist stakeholders with booking & invoice-related queries, ensuring accuracy & timely resolutions
- Create & manage new customer accounts within the system, maintaining data integrity
- Process tasks related to invoice completion, adhering to established workflows
- Collaborate with cross-functional teams to enhance systems & improve operational processes
- Provide exceptional customer service by addressing inquiries & troubleshooting issues promptly
- Document & escalate complex cases to relevant teams for resolution
Requirements
- Experience in customer service or similar roles
- Familiarity with invoicing and account management systems
- Strong verbal and written English communication skills
- Curious and eager to learn new products/services
- Detail-oriented with excellent multitasking abilities
- Proactive and innovative problem-solving mindset
- German language skills are a plus
Benefits
- Attractive salary package with a 13th-month bonus and Reward bonus
- Private health insurance for you and family member, plus full statutory coverage (social, health, unemployment)
- 18 days of paid leave per year, including sick days
- Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities
- Meal and parking allowances to keep life simple
- Company trips, year-end celebrations, structured quarterly team bonding, culture activities for x-team collaboration
- Generous referral bonus for every successful hire you bring in
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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