Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
About the role
- Customer Service - Team Leader at Coats in Madurai, responsible for managing customer relations and ensuring service efficiency.
Responsibilities
- Supervise day-to-day operations ensuring timely response to orders, queries, and complaints.
- Act as first-level escalation for customer issues and support resolution.
- Conduct regular training on SOPs, systems, and customer handling skills.
- Coordinate with internal teams for smooth order execution.
Requirements
- Minimum 5 years of experience in customer service, including at least 2 years in a supervisory or team lead role
- Proven experience in managing day-to-day customer service or order management operations
- Strong operational and customer focus
- Excellent communication and collaboration skills
- Graduate degree and above
Benefits
- Employee development programs
- Health insurance
- Performance bonuses
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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