Manager of Network Services Support at Emory University overseeing voice and data services installations. Coordinating technical operations and supervising staff to enhance IT service delivery.
HE
Hybrid Federal MS Transition Manager, Clearance Required Secret
Posted 2 months ago
About the role
- Transition Manager managing onboarding of US Federal customers to managed IT services. Ensuring compliance and coordinating with various teams across the organization.
Responsibilities
- Develop and manage transition plans and timelines for onboarding US Federal customers to managed services.
- Work closely with build, professional services, and managed services engineering teams to ensure seamless delivery of transition activities.
- Coordinate with managed services engineering team for deployment/configuration of ITSM/ITOM/CMDB/ITAM platforms.
- Serve as the primary point of contact for internal teams, customers, and third-party vendors.
- Ensure all activities adhere to US Federal regulations and organizational security policies.
- Identify risks, develop mitigation strategies, and escalate issues.
- Oversee discovery, data migration, service setup, cutover, and operational readiness.
- Maintain comprehensive transition documentation and provide regular updates.
- Ensure all service components, SLAs, and integrations are operational before handover to operations.
- Actively participate in lessons learned reviews to drive ongoing process improvements.
Requirements
- Bachelors Degree preferred, or equivalent job experience
- Master Degree preferred
- Experience working in Federal/Public Sector industries desired
- Security Clearance required
- 10 year's experience in project management or in like roles/businesses.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
Job title
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Experience level
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Degree requirement
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