Technology Support Technician providing high - quality technical support to customers using our products. Working mostly from the office but with on - site visits when needed for complex issues.
About the role
- Technical Support role providing first-level technical support to Enterprise customers. Collaborating on resolving technical issues efficiently while understanding Zerto technologies and workflows.
Responsibilities
- Provide L1 technical support to customers primarily in the EMEA region.
- Investigate, troubleshoot, and resolve technical issues through remote sessions on customer environments.
- Develop a strong understanding of Zerto technologies, workflows, and best practices.
- Create and maintain knowledge base articles for internal and external customers.
- Collaborate closely with customers to understand issues and deliver timely solutions.
- Work in close partnership with the L2 technical support team to escalate and resolve complex issues.
Requirements
- Fundamental knowledge of TCP/IP and networking concepts.
- Strong proficiency in spoken and written English.
- Customer-centric mindset with a passion for solving client problems and delivering excellent service.
- Self-motivated with a strong sense of urgency and commitment to quality.
- Excellent interpersonal and communication skills.
- Availability to work Monday through Friday.
- Preferred Qualifications: Experience with VMware virtualization technologies, familiarity with Microsoft Hyper-V virtualization solutions, exposure to public cloud platforms such as Azure and AWS, basic knowledge of Linux operating systems, experience with RESTful APIs.
Benefits
- Health & Wellbeing: Comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
- Personal & Professional Development: Programs to help you reach career goals – whether to become a knowledge expert or apply skills to another division.
- Unconditional Inclusion: An inclusive way of working that celebrates individual uniqueness and values diverse backgrounds.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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