Assistant Spa Manager at SNOW GROUP in Marseille responsible for wellness services and client relations. Supporting daily operations and enhancing spa experiences at a luxury hotel.
About the role
- Technical Customer Assurance Manager resolving complex technical issues across hardware and software for HP customers. Providing trusted consultation and leading innovative solutions within customer environments.
Responsibilities
- Resolve moderate to complex technical problems (hardware/software) for customers and end users, leveraging proactive monitoring and notifications.
- Set a service direction aligned to customer needs and coordinate closely with internal and external stakeholders.
- Act as a trusted consultant to plan, coordinate, and architect innovative solutions, serving as the primary technical advocate for assigned customers.
- Collaborate with ecosystem partners (e.g., Microsoft, Google, Zoom, Pexip) and end users to prevent or minimize issues and recommend continuous improvements.
- Architect, deploy, manage and integrate solutions in customer environments; participate in architecture and design reviews to improve product quality.
- Work cross‑functionally to deliver support efficiently, enhance troubleshooting effectiveness, and drive successful outcomes.
- Support initiatives that expand business opportunities through innovative technologies and services.
- Apply advanced subject‑matter expertise, lead and contribute to complex projects, and exercise independent judgment to resolve business issues.
- Build productive relationships internally and externally; mentor junior team members as needed.
- Own governance and reporting: conduct service review, maintain operational dashboards and provide executive incident summaries and RCAs for critical events.
- Ensure all activities comply with HP privacy and EU GDPR requirements or relevant rules applicable to service delivery location.
Requirements
- Bachelor’s degree or higher in a relevant discipline, or equivalent professional experience
- Typically 7–10 years of experience in remote support, technical account management, customer environments, or a related field
- Preferred Certifications: Wireshark WCA, Cisco CCNE or other network certifications, Microsoft Teams Administration, Pexip CET
- Experienced in Unified Communications
- Exposure to Microsoft Teams, Zoom, Google Meet, Pexip
- Automation and scripting
- Operating systems (Linux)
- Root cause analysis and diagnostics
- SaaS and cloud services
- TCP/IP and networking
- Communication Protocols: H323, SIP, WebRTC
- Technical services and support
- Workflow and ticket management tools
- French language proficiency is required (professional fluency for customer communications, meetings, and documentation)
- English language proficiency is also required for global collaboration and reporting
Benefits
- Meal vouchers
- Discounts on HP products
- Great work-life balance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Responsable Parc ensuring maintenance and availability of mobile sanitation equipment for events. Overseeing compliance, technical support, and supply management in the sector.
EN
Leading digital transformation and strategic alignment at EVIM, a major employer in social sectors. Collaborating across departments to implement and optimize strategies and projects.
Responsable de Salle managing dining room operations at VTF Chamonix. Ensuring smooth communication between dining and kitchen, with a focus on customer experience.
Manager de Groupe responsable du plateau d’Assistance chez Filassistance, pilotant une équipe et assurant la satisfaction client.
Responsable de plateforme à IDEA supervisant les équipes et garantissant la satisfaction client. Implémentation d'améliorations continues pour une logistique agile et durable.
Senior R&D Technical Manager leading innovative projects and exploring SF6 - free technologies at SuperGrid Institute. Collaborating with partners to advance renewable energy solutions.
Responsable du Pôle Applications & Data, opérant et optimisant l’écosystème applicatif et data de l'entreprise. Synergie entre les équipes commerciales pour garantir la robustesse et la fiabilité des données.
Responsable d’exploitation logistique supervisant flux et équipes pour le bénéfice d'entreprises. Assurant la gestion d'activité avec autonomie et optimisation.
Business Property Manager II responsible for managing airport’s non - airline revenue program, negotiating with business partners and administering agreements for various services.