Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross - functionally to implement strategic initiatives in banking operations.
About the role
- Program Manager overseeing the Amplify program development and launch for North America at HP. Serving as the main contact for the sales force and managing program documentation and communication.
Responsibilities
- First point of contact for the North America sales force on anything directly related to the Amplify program that is managed.
- Driving focused plan of record items.
- Update program terms, conditions, supporting tools and process.
- Ensure these terms and processes are implemented.
- Manage external and internal communication about the program, program documentation and user guides that are published on the partner portal.
- Drives and presents external focused webinars 1-2 times a year as needed.
- Partner facing Amplify Presentations as needed.
- Manage exception approval requests by gathering and summarizing the facts needed by category to decide to approve or deny the request.
- Resolve ad hoc issues and conflicts.
- Provide analysis that will aid in decision making, especially when we’re considering changing certain program terms.
- Potentially running local programs, deal registration and partner target setting as required.
Requirements
- Previous experience in sales, marketing, business development, or partner program management would be an advantage.
- Able to communicate and work cross functionally and with different levels of people.
- Has the business acumen to analyse a situation and come up with a proposed solution.
- Strong Execution management- Attentive to details, able to translate implementation of program terms into process steps for execution.
- Proficient in Excel, Word and Power Point
- Strong Communication skills, comfortable presenting to internal and external audiences.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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