Geriatric Care Manager at Sage Eldercare Solutions conducting in - home assessments and developing care plans. Collaborating with families and multidisciplinary teams to enhance quality of life for older adults.
About the role
- Education Program Manager for LexisNexis Risk Solutions managing customer training programs. Leading design and execution of high-impact training initiatives for strategic accounts across multiple business units.
Responsibilities
- Define and drive customer education programs that support strategic accounts and go-to-market initiatives across business units
- Develop and implement strategic plans for our top-tier customer programs aligned with business priorities and organizational objectives
- Coordinate training programs with key go-to-market goals so that customers are well equipped to benefit from new product features and solutions
- Lead end-to-end program management for global customer education initiatives, from intake and planning through delivery and evaluation
- Manage a portfolio of 10-15 complex projects simultaneously, spanning multiple vertical markets
- Partner with product, customer success, sales, marketing, instructional design/content development, and regional teams to ensure program alignment, execution, and impact
- Manage timelines, dependencies, risks, and stakeholder expectations across multiple concurrent projects
- Monitor program performance and participant feedback to identify areas of improvement and make data-driven decisions to enhance customer experience
- Align education initiatives with business priorities, customer lifecycle needs and revenue goals
- Foster a culture of accountability, collaboration, and innovation within the project teams
- Remain current with industry trends, emerging technologies, and best practices in program management
Requirements
- 5+ years of experience in program management, customer education, enablement or related roles
- Bachelor’s degree in technology or business, or 6 years of related work experience
- Customer-focused mindset with the ability to align programs to business and customer outcomes
- Proven ability to lead complex cross-functional programs across multiple teams or business units
- Experience working with strategic or enterprise-level customers
- Demonstrated ability to manage multiple initiatives simultaneously balancing priorities and deadlines
- Experience supporting go-to-market strategies
- Strong leadership, communication, and interpersonal skills; able to influence and align cross-functional stakeholders
- Excellent organizational and problem-solving skills; proficient in project management tools and software
- Ability to identify and scope process improvement opportunities through financial, statistical, and logic-based analysis
- PMP certification or Six Sigma Green/Black Belt preferred
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
- Wellness programs
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