Senior Manager leading and mentoring site contracts team in Turkey at ICON plc. Overseeing clinical trial contract activities ensuring compliance and operational efficiency.
About the role
- Peacekeeper Inn Manager overseeing operations, hospitality, and recreation for U.S. Air Force program. Ensuring service quality and compliance with government standards.
Responsibilities
- Oversee and manage all aspects of Peacekeeper Inn operations, including lodging, recreation, food and beverage, and entertainment services.
- Supervise daily operations to ensure that all hospitality, recreational, and entertainment services are effectively managed and meet customer satisfaction objectives.
- Develop and implement operational policies and procedures to optimize efficiency and service quality.
- Manage budgets, control costs, and oversee procurement processes.
- Plan, manage, and oversee events and programs to enhance the recreational and entertainment offerings of the Peacekeeper Inn.
- Respond promptly to contingencies or emergencies and ensure availability on-site within one hour of notification.
- Monitor and review facility conditions, ensuring cleanliness, functionality, and adherence to safety and health guidelines.
- Provide regular reports on facility operations, budget performance, customer satisfaction, and staff productivity for government review.
Requirements
- A four-year degree from an accredited college or university with a major in business management, hospitality, food, or recreation management.
- OR, three years of general experience demonstrating knowledge of the principles, methods, and techniques of recreation, food and beverage, and entertainment operations.
- Must have five (5) years of specialized experience serving as a middle manager in a similar civilian commercial business capacity.
- Strong knowledge of hospitality and recreation service industry best practices, including financial management, customer service, and operational standards.
- Ability to organize, plan, and coordinate activities and events in alignment with the interests and needs of individuals and groups.
- Excellent customer service and communication skills, including the ability to respond to patron concerns and manage issues effectively.
- Strong team leadership and managerial skills.
- Experience managing budgets, maintaining costs, and achieving financial performance targets without compromising quality of service.
- Must be in possession of a valid passport and be able to travel internationally.
- Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
Benefits
- A health insurance plan
- Paid time off
- Professional development opportunities
- Training and mentoring programs
- International travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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