About the role

Manager overseeing the day-to-day operations of dining, recreation, and entertainment services for a US Navy program on Diego Garcia island.

Responsibilities

Oversee the planning, organization, and execution of operations at Jake’s Place, including recreation, dining, beverage, and entertainment services, to ensure high-quality experiences for patrons.
Manage food and beverage services, as well as entertainment and recreational activities, in compliance with mission requirements and government standards.
Supervise and guide staff, providing training, mentorship, and professional development to ensure a high level of service excellence.
Monitor and ensure customer satisfaction through continuous feedback collection and improvement of services, recreation offerings, and entertainment programs.
Provide oversight of the financial performance of Jake’s Place, including budgeting, cost control, and resource allocation to meet revenue and profitability goals while delivering quality service.
Ensure all health, safety, and environmental standards are met across operations, including compliance with food handling, sanitation, and safety protocols.
Collaborate with government representatives to plan and coordinate events or activities tailored to meet recreational and operational goals.

A four-year degree from an accredited college or university with a major study in business management, food, hospitality, or a related field.
At least three (3) years of general experience demonstrating knowledge of the goals, principles, methods, and techniques of food, beverage, recreation, and entertainment operations.
Five (5) years of specialized experience as a middle manager in a similar civilian commercial business role.
Strong understanding of food and beverage, hospitality, and recreation management principles, as well as customer service and event management techniques.
Experience managing operational budgets, controlling costs, and achieving financial performance targets while maintaining excellent service delivery.
Knowledge of safety, sanitation standards, and food handling procedures.
Proficiency with Point-of-Sale (POS) systems and related software for managing inventory, sales, and financial reports.
Must be in possession of a valid passport and be able to travel internationally. Passport should be valid for a minimum of one (1) year or more at the time of hiring.
Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
Must be able to obtain and maintain facility credentials/authorization.

Develop and implement operational policies, procedures, and best practices to optimize efficiency and maintain compliance with contract requirements.
Market activities, events, and services offered at Jake’s Place through appropriate media channels to increase participation and promote services to patrons.
Foster a welcoming and engaging community environment that aligns with the interests and motivations of individuals and groups at the installation.