Engineering Support Specialist at MKS preparing ECOs and managing engineering project data. Collaborating with cross - functional teams to maintain project schedules and documentation.
HC
Onsite Senior Customer Service Representative
Posted 1 hour ago
About the role
- Senior Customer Service Representative at Hood Packaging overseeing customer orders and ensuring satisfaction in manufacturing. Requires strong communication and organizational skills with active order management.
Responsibilities
- Oversee customer orders, ensuring completeness and accuracy while meeting customer requirements.
- Manage customer orders throughout the manufacturing process, proactively communicating delays and providing alternatives to meet expectations.
- Partner with Sales and Manufacturing to develop and maintain customer-specific service programs.
- Support expediting of rush shipments and monitor progress to ensure on-time delivery.
- Participate in departmental performance management initiatives.
- Proactively manage customer finished goods inventory levels.
- Cross-train to become fully functional in all team responsibilities and assist as needed.
- Attend and participate in internal and customer meetings as required.
- Maintain accurate records, resolve order-related issues, and collaborate with other departments as needed.
- Respond promptly to customer inquiries, concerns, and requests.
- Complete customer surveys annually and contribute to management review processes.
- Maintain customer databases and documentation for designated customers and product lines.
- Provide direction, support, and training to Customer Service Representatives as needed.
- Recommend and support process improvements to reduce rework and improve accuracy.
- Ensure compliance with HACCP, GMPs, Work Instructions, and SQF requirements.
Requirements
- High school diploma or GED with at least 3 years of customer service experience in a manufacturing environment, or
- Two-year post-secondary degree or diploma in a related field with 1–3 years of manufacturing customer service experience.
- Excellent verbal and written communication skills.
- Strong telephone and customer interaction skills.
- Ability to effectively, courteously, and professionally communicate with customers, sales, and internal departments.
- Strong computer skills, especially in Microsoft Excel.
- Ability to make sound decisions and set priorities under pressure.
Benefits
- Competitive Pay
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Employee Assistance Program (EAP)
- Company Paid Life Insurance
- Paid Time Off (PTO)
- 10 Paid Company Holidays
- Company Paid Short-Term Disability
- Professional Development Assistance
- Tuition Reimbursement
- Scholarship Funds
- Employee Recognition Programs
- Opportunities for Advancement within a thriving company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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