Customer Service Representative facilitating care for veterinary clinics and their pet parents. Engaging compassionately with customers and providing efficient service in Ohio.
Responsibilities
Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Manage customer needs and solve problems effectively
Ensure clinics receive prompt and professional support for all their pet aftercare needs
Anticipate clinic needs before requested, ensuring the highest level of quality service
Requirements
High school diploma or GED required as minimum
Prior experience in customer service, account management, or sales/route sales is highly desirable
Proficiency in CRM systems and sales tracking tools
Valid driver’s license with a clean driving record
Basic math and computer skills for order placement and inventory tracking.
Ability to work early morning hours, weekends, and holidays as needed.
Benefits
Medical, Dental, and Vision Plans with low co-pays designed to support you and your family
Company-paid Life, AD&D and LTD insurance for all full-time employees
Critical Illness, Accident, and Pet Insurance available as voluntary benefits
401(k) with employer match
Paid holidays and PTO so you can rest, recharge, and enjoy time with family
Tuition assistance – up to $2,000 for approved education courses
Employee referral program
Job title
Temporary Customer Service Representative/Route Service Representative
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