Hybrid Director, Implementation and Program Management

at Homebound

• Job title: Director, Implementation and Program Management
• Job type: Full Time
• Experience level: Lead
• Salary: $200,000 - $215,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Director of Implementation ensuring technology delivers measurable improvements in speed, quality, and cost across homebuilding operations. Leadership role collaborating with technology and operations teams.

Responsibilities

• End-to-End Technology Implementation: Launch proprietary technology across field and central operations. Own go-to-market timelines, stakeholder alignment and training programs to ensure smooth rollouts.
• Change Management & Field Enablement: Lead hands-on change management initiatives. Establish shared goals and accountability, codify best practices, and translate feedback into product improvements in partnership with product managers.
• Platform Adoption and Impact: Monitor KPIs around platform adoption, engagement, and operational performance. Ensure technology is generating measurable business results and critical data daily to train our AI models.
• Workflow and Process Optimization: Partner with operations to design and embed optimized processes directly into the platform. Identify bottlenecks and continuously improve execution speed, quality, and consistency.
• Platform Services and Support: Manage team responsible for day-to-day delivery and support of core services offered as part of the platform including material estimation, data ingestion, and schedule management. These services could expand over time.
• Cross-Functional Program Delivery: Drive complex, cross-functional programs spanning end-to-end operations. Build trusted relationships with executives and maintain strong rapport with front line construction teams.

Requirements

• 8+ years of experience in technical program management, solutions implementation, operations strategy, or process improvement
• Proven ability to lead change management and technology adoption in operationally complex, distributed environments
• Experience in residential construction, homebuilding, or field operations technology is a strong plus
• Willingness to travel frequently, with field immersion in Texas a minimum of 2x per month
• Strong analytical skills: KPI tracking, root cause diagnosis, and data-backed problem solving
• Exceptional communication skills and the ability to translate seamlessly between field needs, technical teams, and executive leadership
• A systems-level thinker who can dive into tactical details while driving scalable, strategic alignment across the business

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development