Senior Design Researcher shaping web and app experiences for General Motors. Collaborating with cross - functional partners to develop user - centered design insights.
About the role
- Werkstudent supporting GenAI user research in a family-owned business environment. Engaging with user behavior and AI tool optimization based on real-world feedback.
Responsibilities
- User Research & Analysis: Design and conduct user interviews, create and analyze surveys, synthesize qualitative feedback into actionable insights
- Dashboard Development: Build comprehensive usage dashboards for our AI applications, tracking key metrics like user engagement, feature adoption, and satisfaction scores
- Advanced Analytics: Perform sentiment analysis on user feedback, conduct ML-based analyses to identify usage patterns and improvement opportunities
- Customer Support Excellence: Provide first-level support through our ticketing system, ensuring responsive and helpful customer service (1h daily, Mon-Thu)
- Data-Driven Insights: Transform raw usage data into strategic recommendations for product development and user experience optimization
- Cross-functional Collaboration: Work closely with developers, product managers, and stakeholders to implement research findings
- Documentation & Reporting: Create clear, actionable reports that communicate findings to both technical and non-technical audiences.
Requirements
- Currently enrolled in a relevant degree program (Computer Science, Data Science, Psychology, Business Analytics, or related field)
- Strong Python Skills: Good Python programming abilities with experience in data manipulation and visualization libraries (pandas, matplotlib, seaborn); willingness to quickly learn additional tools like PowerBI or Grafana
- Analytical Interest: Curiosity about both numbers/data analysis and understanding people through interviews and surveys
- Strong German Communication: Native-level German or C1+ for effective customer interactions; good English for international team collaboration
- Eagerness to Learn: Genuine interest in AI technologies and how people actually use them in their daily work
- Service Orientation: Positive attitude toward customer support activities; sees customer interaction as valuable learning opportunity
- Problem-Solving Mindset: Enjoys figuring things out and asking good questions when stuck
- Reliability: Can commit to consistent daily customer service hours (1h Mon-Thu) alongside flexible project work
- Team Player: Comfortable collaborating with developers and product managers, open to feedback and mentoring.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior UX Researcher at SimSpace focusing on delivering actionable insights for product strategies through research initiatives. Engaging with technical user populations to inform product decisions under tight timelines.
Senior UX Researcher responsible for building and scaling user research practices at Stay22. Join a growing team revolutionizing travel media and enhancing user experiences through effective insights.
User Research Intern assisting with research studies and data analysis at Kabam. Mentorship opportunities from experienced user research team available in Vancouver office.
Senior User Researcher at Back Market leading customer journey research and insights. Shaping product development and consumer experience for a sustainable tech marketplace.
Senior User Researcher joining Methods, an IT consultancy, focusing on public sector project research. The role entails understanding users and championing their needs in service development.
Senior UX Researcher focusing on human - centered design for Woven City. Conducting qualitative and quantitative research to influence mobility innovations.
UX Researcher at The New York Public Library shaping user - centered design through actionable insights. Advocating for user needs and teaching best practices within the organization.
DR
Internship in User Experience Research focusing on user needs analysis and testing. Collaborating on product development within safety technology at Dräger in Lübeck.
User Researcher focusing on user - centered design practices with public sector clients at Methods, supporting exciting projects and collaborations.