Hybrid Internship, Sales & Customer Success

at Höme

• Job title: Internship, Sales & Customer Success
• Job type: Internship
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Internship in Sales & Customer Success at Höme, enhancing partner relationships and assisting events. Engaging with tools and providing on-site support for festival management.

Responsibilities

• You act as the interface between Höme and our partners: from the first point of contact through proposal processes to implementation and ongoing partnership management.
• You will learn how sales and customer relationship management work in a creative environment.
• Your responsibilities include maintaining our existing partnerships, identifying new ones, and helping shape how we can better support festival organizers and other events.
• Customer Success Management: You are the first point of contact for our partners and help them get the most out of our tools for their events.
• Database maintenance: You ensure our information is up to date, clean, and well organized.
• Research: You identify new, exciting events that could be a good fit for us.
• Support & tools: You will work with tools such as Intercom, Zendesk, and of course email.
• On-site support: When needed, you will occasionally be on site at events and support our team at admissions.
• Reporting & analysis: You assist with analyzing feedback and data so we can continue to improve.

Requirements

• You are currently in vocational training or enrolled in a degree program in business administration, communications, media, or a related field.
• You enjoy communication, organization, and working independently.
• You can express yourself well — both verbally and in writing — and consistently find the right tone.
• You have a structured approach to work and a good sense for people.
• Ideally, you have some initial experience in sales or customer support.
• It is important that you are fluent in German, both spoken and written.

Benefits

• Prospect of being hired as a working student after the internship
• An inspiring and creative work environment with flat hierarchies
• A team that values flexibility, personal responsibility, and sustainability
• Choose between a Deutschlandticket or Urban Sports Club membership
• Flexible working hours and offices in Berlin and Hanover
• A company committed to a diverse, inclusive, and sustainable event landscape
• …and, of course, the chance to experience festivals and events up close!