Senior People Services Advisor managing HR-related queries and improving employee experience at Hiscox. Working flexible hours to cover support for employees across multiple regions.
Responsibilities
Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.
The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager.
Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements.
Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs.
Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront.
Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion.
Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation.
Support continuous improvement efforts.
Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives.
Develop and maintain positive relationships with People colleagues, the business and other key stakeholders.
Requirements
Previous experience in HR preferably in the Employee Relations space.
Excellent time management skills.
Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required.
Truly passionate about the employee and manager experience.
Excellent customer service.
Benefits
Great employee benefits that take care of your mental and physical wellbeing.
People Operations Associate supporting the People & Talent team at Aave Labs. Coordinating onboarding, maintaining employee data, and aiding recruitment operations in a Web3 environment.
People Services Advisor at Hiscox delivering efficient, scalable, and employee - centric HR services. Supporting onboarding, reward and benefits administration, employee inquiries, and advice.
People Operations Executive at Jellyfish, handling HR operations across APAC. Supporting various teams and ensuring positive employee experiences with a focus on efficiency and compliance.
Senior Manager in People Transformation for Anheuser - Busch implementing new scheduling tech across U.S. breweries. Collaborating with People team for change management and program goals.
Lead the strategy for Organisation Design & People Change at John Lewis Partnership. Develop frameworks and support capability building of the Organisation & People Change team.
Supporting personal development at Fraunhofer IISB by managing training administration and event organization. Engaging in various HR tasks and contributing to learning culture.
Product Delivery Manager leading HR technology strategy and execution for digital solutions enhancing employee experience. Driving collaboration across teams to deliver impactful technology outcomes.
People Operations Specialist managing people data, systems and payroll to enhance employee experience across the UK and US. Ensuring accuracy and streamlining processes in a vibrant team environment.
HR Analyst providing internal support at Bradesco, focusing on communication and process efficiency. Engaging with stakeholders like managers and employees to address HR inquiries.