Hybrid Senior People Experience Advisor

Posted 5 hours ago

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About the role

  • Senior People Services Advisor managing HR-related queries and improving employee experience at Hiscox. Working flexible hours to cover support for employees across multiple regions.

Responsibilities

  • Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.
  • The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager.
  • Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
  • Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements.
  • Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
  • Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs.
  • Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront.
  • Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion.
  • Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation.
  • Support continuous improvement efforts.
  • Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives.
  • Develop and maintain positive relationships with People colleagues, the business and other key stakeholders.

Requirements

  • Previous experience in HR preferably in the Employee Relations space.
  • Excellent time management skills.
  • Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required.
  • Truly passionate about the employee and manager experience.
  • Excellent customer service.

Benefits

  • Great employee benefits that take care of your mental and physical wellbeing.

Job title

Senior People Experience Advisor

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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