Hybrid Senior People Experience Advisor

at Hiscox

• Job title: Senior People Experience Advisor
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, York, United Kingdom

About the role

• Senior People Services Advisor managing HR-related queries and improving employee experience at Hiscox. Working flexible hours to cover support for employees across multiple regions.

Responsibilities

• Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.
• The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager.
• Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
• Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements.
• Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
• Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs.
• Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront.
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion.
• Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation.
• Support continuous improvement efforts.
• Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives.
• Develop and maintain positive relationships with People colleagues, the business and other key stakeholders.

Requirements

• Previous experience in HR preferably in the Employee Relations space.
• Excellent time management skills.
• Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required.
• Truly passionate about the employee and manager experience.
• Excellent customer service.

Benefits

• Great employee benefits that take care of your mental and physical wellbeing.