Hybrid Senior People Advisor

at Hiscox

• Job title: Senior People Advisor
• Job type: Full Time
• Experience level: Senior
• Salary: $85,000 - $115,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Senior People Advisor providing expert HR support, enhancing employee experience through seamless operations in multiple regions. Engaging with stakeholders for effective service delivery.

Responsibilities

• Responsible for query management in relation to global HR and employment -related policies and processes escalating to third line specialists where required.
• The ability to manage themselves with minimal guidance and have the confidence to problem solve with limited need to escalate to Manager
• Management of all advisors and some transactional HR Services relating to the full employee lifecycle against agreed quality targets and SLAs.
• Responsible for the maintenance of all employee documentation to agreed standards and in accordance with data regulations and other legislative requirements
• Support the People Experience Lead - Advisory by role modelling our values and coaching, mentoring and providing guidance to the People Experience Advisors by providing direction, assisting with the workflow and monitoring quality, outcomes and output.
• Develop, maintain and manage business relationships through engagement with stakeholders, third party providers and CoEs
• Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
• Handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
• Identify and lead opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation.
• Support continuous improvement efforts.
• Act as a subject matter expert for the People Experience Hub on Group wide projects and initiatives
• Develop and maintain positive relationships with People colleagues, the business and other key stakeholders

Requirements

• Previous experience in HR preferably in the ER space
• Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required
• Truly passionate about the employee and manager experience
• Excellent customer service
• Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
• Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
• Data and technology savvy. Able to use data to drive decisions.

Benefits

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short- term disability and long-term disability coverage
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement of up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
• Dynamic, creative and value-driven culture
• Modern and open office spaces, complimentary drinks