Customer Support Apprentice at EE providing tech support and customer service through phone interactions. Completing an NVQ Level 2 in Customer Service with full training provided.
Responsibilities
Chat with customers over the phone, helping them with everything from billing questions to tech support
Complete a 15-month NVQ Level 2 in Customer Service
Dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role
Requirements
You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn
Ability to listen, solve problems, and build relationships
Benefits
A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship
An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)
Huge discounts off your Mobile and Broadband packages, starting at £10 a month
Huge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptions
Discount codes to give out to friends and family
Support to carve your own career path
Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front
Online GP: Access to a private GP 24/7 for you and your immediate family
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