Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
About the role
- Customer Support Representative assisting patients with prescription inquiries via phone and chat. Delivering excellent customer service in a hybrid work environment.
Responsibilities
- Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers
- Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries
- Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources
- Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience in a fast-paced environment
- Healthcare experience is not required but is considered a plus
- Startup experience is a plus
Benefits
- Employee benefits (Healthcare, Paid Time Off, & 401K)
- Meditation app
- Referral program
- Paid training
- Work from home
- Computer equipment
- Great culture
- Growth opportunities
Job title
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Experience level
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Degree requirement
Location requirements
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