Hybrid IT Support Engineer

at Abound

• Job title: IT Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £35,000 - £40,000 per year
• Degree requirement: No Education Requirement
• Tech skills: Android, DNS, iOS, MacOS
• Location requirements: Hybrid, London, United Kingdom

About the role

• IT Support Engineer responsible for Microsoft cloud environment support and endpoint management at a fintech startup in the UK. Focused on device compliance and user management in a hybrid work setting.

Responsibilities

• Support and administer Microsoft Intune across Windows 11, macOS, iOS, and Android devices, including BYOD enrolment and compliance enforcement.
• Assist in maintaining device compliance policies, configuration profiles, update rings, and application deployments.
• Support Windows Autopilot provisioning and endpoint lifecycle processes.
• Administer Microsoft Entra ID including user lifecycle management, group management, and RBAC.
• Support the configuration and ongoing maintenance of Conditional Access policies and MFA controls.
• Assist with Privileged Identity Management (PIM) role assignments and access reviews.
• Troubleshoot Exchange Online mail flow, Microsoft Teams, and Teams Rooms issues.
• Provide advanced troubleshooting across Windows 11, macOS, iOS, and Android devices in both corporate-managed and BYOD models.
• Maintain accurate asset records, user records, and system documentation.
• Contribute to ongoing improvements in device management and access controls.

Requirements

• Hands-on experience supporting Microsoft Intune in a production environment (Windows, macOS, iOS, Android).
• Good understanding of Microsoft Entra ID including user management, groups, RBAC, and Conditional Access.
• Solid understanding of device compliance and MDM principles in a BYOD environment.
• Strong Windows 11 troubleshooting skills and working knowledge of macOS.
• Experience supporting iOS and Android device enrolment and policy enforcement.
• Good understanding of networking fundamentals (IP addressing, DNS, VPN, firewall concepts).
• Experience implementing MFA and access control policies.
• Ability to troubleshoot identity, device, and Microsoft 365-related issues independently.
• Strong communication skills and a structured, methodical approach to support.

Benefits

• Everyone owns a piece of the company - equity
• Hybrid with 3 days a week in the office
• 25 days’ holiday a year, plus 8 bank holidays
• 2 paid volunteering days per year
• One month paid sabbatical after 4 years
• Employee loan
• Free gym membership
• Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering