Technical Support Manager leading the Americas Technical Support function, ensuring high - quality assistance and team performance at Acuity Inc.
About the role
- Senior Technical Analyst supporting Property & Casualty IT organization at Great American Insurance Group. Collaborating with underwriting and operations teams to translate complex business needs into effective technology solutions.
Responsibilities
- Analyzes business issues and defines requirements to design IT solutions that align with organizational goals
- Collaborates with program manager, project manager and/or project teams to gather information, model systems requirements, and document specifications
- Configures and maintains enterprise applications to ensure optimal performance and reliability
- Responds to application service requests and troubleshoots issues with clear documentation and communication
- Prepares technical specifications
- Scrum master – Servant leader ensuring daily scrums, sprint planning, reviews, retrospectives and refinements are scheduled and occur consistently as the team progresses through the sprint
- Removes blockers and impediments that prevent the team from meeting sprint goals
- Performs Root Cause Analysis of production incidents and ability to resolve them correctly and quickly while improving / sustaining the system overall health and performance
- Writes and analyzes XPath queries for XML data
- Performs other duties as assigned
Requirements
- Minimum of 8 years of related experience required
- Prior experience within the P&C industry with deep knowledge in the insurance domain
- Strong policy life cycle experience, and prior experience with SaaS policy administration vendors
- Strong analytical skills with ability to gather and analyze data to driven decision-making
- Prior experience with Agile methodology while using Rally or similar software
- Familiarity with ITIL practices and software development lifecycles (SDLC)
- Excellent communication, stakeholder engagement and business relationship skills
- Ability to use AI-enabled tools to support day-to-day work, and hands on experience applying generative AI or AI-assisted tools
- Proficiency in enterprise platforms and experience with Oracle SQL, MS SQL, reporting tools (e.g. Power BI, Tableau, Informatica) and other scripting languages
- Experience with Snowflake, MarkLogic, data warehouses, Humio dashboards, and GitHub
Benefits
- medical, dental, and vision coverage
- wellness plans
- parental leave
- adoption assistance
- tuition reimbursement
- Paid Time Off and paid holidays
- 401(k) plan with company match
- employee stock purchase plan
- commuter benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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