Lead Field Support Technician providing advanced technical support for IT systems at Provident Bank. Role involves mentoring and coordinating Field Support operations across multiple locations.
About the role
- IT Support Technician troubleshooting technical issues and delivering support at Westinghouse Electric Company. Providing on-site and remote assistance for IT operations in a nuclear technology environment.
Responsibilities
- Troubleshoot technical issues and deliver support, remote and on-site support.
- Manage VIP support requests, maintaining a high standard of efficiency.
- Operate within the Service Management system, resolving tickets.
- Document ticket management, troubleshooting methods, and solutions.
- Maintain knowledge base articles for both end-users and IT staff.
- Ensure inventory records are up to date.
- Offer support for hardware and software, including printers, conference room technology, and shared resources.
- Be the site support IT representative in internal projects.
- Configure computers, phones, and other hardware.
Requirements
- Higher education in IT or equivalent professional experience
- Minimum of one year of experience/support in an IT environment
- Experience from a manufacturing environment
- Experience providing IT support within large organizations
- Familiarity with ITIL methodologies and proficiency with ITSM tools
- Knowledge in Windows environments and basic networking concepts
- Competence in hardware troubleshooting
- Professional proficiency in Swedish and English, both spoken and written
- Driver license (Swedish B license)
Benefits
- Wellness Allowance
- Flexible pay opportunities via our Benefit portal
- Work hour reduction (ATF)
- Occupational pension (ITP)
- ASB Insurance: compensation for the cost of health care, dental care hearing aids, glasses and more
- Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
- Employee Referral Program, potential for employees to earn a monetary award for referring other qualified candidates to Westinghouse
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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