Senior Technical Analyst supporting Property & Casualty IT organization at Great American Insurance Group. Collaborating with underwriting and operations teams to translate complex business needs into effective technology solutions.
About the role
- Technical Support Manager leading the Americas Technical Support function, ensuring high-quality assistance and team performance at Acuity Inc.
Responsibilities
- Lead, coach, and develop the Technical Support team
- Conduct regular one-on-ones, performance reviews, and development plans
- Establish and monitor clear team objectives and KPIs
- Oversee daily Technical Support operations
- Analyze operational data to provide data-driven recommendations
- Identify operational inefficiencies and propose process improvements
- Act as the operational liaison between Technical Support and internal partners
- Collaborate with Advanced Support and Product Management
Requirements
- Bachelor’s degree in Engineering, Technology, or related field (or equivalent technical experience)
- 5–7 years of experience in Technical Support, Building Automation Systems, or HVAC controls
- Minimum 3 years of people leadership experience
- Strong technical knowledge of HVAC systems, BAS, networking, and related protocols (BACnet®, Modbus®, LonWorks®)
- Knowledge of Distech Controls products or the Niagara Framework is an asset
Benefits
- Flexible Work Options
- Professional Development Opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Engineer working with customer challenges in Malmö and Karlskrona. Handling technical inquiries and maintaining strong customer relationships.
Technical Support Advisor providing excellent customer support through various communication channels. Collaborating with teams for first contact resolution and enhancing customer satisfaction.
Data Governance Technical Analyst driving data strategy and compliance at Boeing. Designing robust data architectures and ensuring adherence to regulatory requirements while optimizing data management.
IT Support Engineer responsible for Microsoft cloud environment support and endpoint management at a fintech startup in the UK. Focused on device compliance and user management in a hybrid work setting.
IT Support Technician troubleshooting technical issues and delivering support at Westinghouse Electric Company. Providing on - site and remote assistance for IT operations in a nuclear technology environment.
Lead Field Support Technician providing advanced technical support for IT systems at Provident Bank. Role involves mentoring and coordinating Field Support operations across multiple locations.
Technical Support Specialist I providing ongoing support for Insperity BPS products and consulting with end users for software issues. Handling technical support for clients and optimizing their BPS experience.
Senior CSE providing remote and on - site technical support for Stratasys 3D printing systems in Japan. Ensuring exceptional service delivery through strong customer relationships and technical expertise.
Product Support Analyst providing logistics support to NAVSEA Acquisition Sustainment Program Office. Contributing to program planning, execution, and documentation for national defense missions.